Anna Dorley
Philadelphia
Summary
Bilingual and detail-oriented Passport Support Associate III in Philadelphia Passport Agency, with over 10 years of experience providing dedicated customer service and 10 years in accounting and audit. Looking for an opportunity to continue to grow and serve the public.
Overview
28
28
years of professional experience
Work History
Passport specialist Level III
CGI Federal Passport Agency
06.2023 - Current
- Review all types of Passport application (DS-82, DS-11, DS 5504, DS 4085, and re-entry applications) data to ensure completed basic information is recorded accurately into DOS systems
- Scan passport applications, reviewing and accepting batches for originals and fixing any scanning issues
- Customer service matching and sorting documentation as requested and assisting any departments with issues
- Confirming all information is correct on the application and sending new passports back to customers
- Verified documents authenticity to process application
- Prepare and mail envelopes with correct passport and corresponding supporting document, Box and archive files for storage purposes
- Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information
- Operate equipment for scanning, image review, book print, quality control, and metering mail operating a four-printer pod, prints passports and reviews printed books for data accuracy and product quality
- Generate payments and distribute completed batches to the cashier's office.
- Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
- Improved processing times by streamlining workflows and implementing efficient filing systems.
- Assisted customers with complex cases, resolving issues promptly and professionally.
Leasing Consultant
Camden Trust Properties/Berkshire Property Group
11.2019 - 10.2021
- Manage the leasing process from tour to move in and closing sales
- Renewal process from the negotiations to finalization
- Move out inspection and acceptance
- Check deposit processing
- Generation of notice: to Vacate, to Cancel or to Transfer
- Process of Transfers on Site or to/from sister properties
- Follow ups on new leads, applicants and established residents
- Communication with vendors and maintenance team
- Conducted various audits
- Experience with Onesite, Real page and Yieldstar software systems.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Leasing Consultant
Mill Creek Residential
11.2018 - 06.2019
- Drove occupancy rate from 93%-99% through consultative selling
- Mastered opening and closing procedures
- Built rapport with residents to drive positive reviews
- Move-ins from tour to move-in including inspection of units
- Lease renewals
- Communicate with maintenance team
- Community events/Accommodate resident social events
- Understanding Yardi, Blue Moon, Entrata, Yieldstar, First advantage, rent Café, Amazon Hub
- Handling daily/weekly reports
- Handling lease audit, vehicle audit
- Problem solving/Customer service/Bi-Lingual
- Timely, courteously respond to resident needs.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Client Advisor
Nordstrom, Louis Vuitton, Burberry, Michael Kors, Bebe
10.2007 - 01.2018
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
Accountant
Astoria Hotel
02.2005 - 06.2005
- Handled foreign currency accounting for regulatory purposes (exchange, balances, transit transactions from temporary accounts to operating accounts, preparation of all documentation for the bank)
- Handled contracts with vendors, invoicing and tax regulations for foreign and domestic high profile and diplomatic guests
- Created departmental Budgets
- Paid sales and occupancy taxes for both hotels
- Overlooked Marketing Department and supervised more than 15 employees.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Conducted thorough internal audits to identify discrepancies, recommend corrective actions, and ensure adherence to established policies and procedures.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Head Accountant
Interrus Customs
01.2002 - 01.2005
- Responsible for preparation of financial statements for the audit and government records Inspections, inventory control
- Responsible for bookkeeping, which included handling of A/R, A/P, invoicing and payroll for more than 30 people
- Signed bank and payroll checks
- Maintained Russian Accounting Standards and GAAS (Generally Accepted Accounting Standards)
- Supervised more than 10 employees.
- Enhanced financial accuracy by streamlining accounting processes and implementing efficient systems.
- Reduced discrepancies in financial reports by meticulously reviewing and reconciling accounts.
- Developed comprehensive financial models to support executive decision-making processes.
- Improved cash flow management, accurately forecasting revenue streams and expenditures.
- Managed a team of junior accountants, providing mentorship, guidance, and professional development opportunities.
- Ensured regulatory compliance by staying up-to-date on tax laws and filing timely tax returns for the company.
- Produced accurate monthly financial statements by diligently verifying all data entries and account balances.
- Prepared monthly journal entries and reconciliations.
- Completed year-end closing processes with controllers and external auditors.
Accountant
Fintrans Logistics
02.1998 - 01.2002
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Handled day-to-day accounting processes to drive financial accuracy.
Bookkeeper
Land Project
01.1996 - 01.1998
- Worked accounts receivable and receiving paperwork
- Methods and procedures for cash handling.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Education
Bachelor of Science - Accounting and Finance
St.Petersburg University of Finance And Economics
St.petersburg, Russia06.2000
Associate of Science - Accounting
St. Petersburg Economic And Technical College
06.1996
Skills
- Audit
- Organized
- Bi-lingual Russian/English
- Attention to Detail
- Interpersonal Skills
- Regulation Compliance
- Confidentiality
- Document Verification
- Quality Control
- Filing Systems
- Application Processing
- Time Management
- Computer Proficiency
- Multitasking Abilities
- Customer Service
- Analytical skills
- Legal Documentation
- Document Review
- Data Verification
Security Clearance
Active
Languages
Russian
Native or Bilingual
Timeline
Passport specialist Level III
CGI Federal Passport Agency
06.2023 - Current
Leasing Consultant
Camden Trust Properties/Berkshire Property Group
11.2019 - 10.2021
Leasing Consultant
Mill Creek Residential
11.2018 - 06.2019
Client Advisor
Nordstrom, Louis Vuitton, Burberry, Michael Kors, Bebe
10.2007 - 01.2018
Accountant
Astoria Hotel
02.2005 - 06.2005
Head Accountant
Interrus Customs
01.2002 - 01.2005
Accountant
Fintrans Logistics
02.1998 - 01.2002
Bookkeeper
Land Project
01.1996 - 01.1998
Bachelor of Science - Accounting and Finance
St.Petersburg University of Finance And Economics
Associate of Science - Accounting
St. Petersburg Economic And Technical College
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