Anna Johnston
Philadelphia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance AI Trainer
Outlier
09.2024 - Current
- Rated LLM responses based on instruction following, truthfulness, verbosity, collaborativity, and context
- Wrote example responses to teach AI how to answer prompts
Content Creator
Self-employed
07.2016 - Current
- Managed and performed on various online platforms, including Mixer.com, Twitch.tv and Youtube.com
- Managed and moderated a community of over 1500 viewers and chatters
Shift Supervisor
JOANN Fabrics & Crafts
01.2019 - 11.2019
- Provided effective supervision of 10 + employees by fostering a positive work environment and ensuring productivity, resulting in 25% increase in team cohesion
- Proactively addressed customer issues by demonstrating strong problem-solving skills, contributing to 20% improvement in customer satisfaction
Onboarding Specialist
Iron Mountain
06.2017 - 04.2018
- Transitioned new customers from sales to customer care
- Managed accounts by coordinating secure harddrive destruction for new customers
Patient Advocate
MedRisk
09.2016 - 01.2017
- Scheduled worker’s compensation patients for rehabilitation services, such as Physical Therapy, Occupational Therapy, and Accupuncture
- Maintained HIPAA compliance
Education
Bachelor of Arts - English, Writing
West Chester Univercity
West Chester, PASkills
- Excellent communication
- Attention to detail
- Time management
- Problem-solving
- Microsoft Office
- Social media marketing
- Community management
- Google suite
- Slack
- Zoom
- Microsoft Teams
- Wordpress
- CRM software
- Salesforce
- Windows OS
- Linux OS
- Python
- SQL
- Teamwork and collaboration
- Multitasking
Certification
Google Career Cybersecurity cerificate - Coursera
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Italian
Elementary
Timeline
Freelance AI Trainer
Outlier
09.2024 - Current
Shift Supervisor
JOANN Fabrics & Crafts
01.2019 - 11.2019
Onboarding Specialist
Iron Mountain
06.2017 - 04.2018
Patient Advocate
MedRisk
09.2016 - 01.2017
Content Creator
Self-employed
07.2016 - Current
Bachelor of Arts - English, Writing
West Chester Univercity
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