ANNA M CARD
Pittsburgh
Summary
Business development professional with proven track record in driving growth and fostering strong client relationships. Known for strategic thinking, effective communication, and strong focus on team collaboration to achieve results. Skilled in market analysis, negotiation, and partnership development, with flexible approach to meet changing needs. Trusted for reliability and consistently delivering on objectives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director of Business Development
Hurley Associates
Pittsburgh, Pennsylvania
01.2024 - Current
- Led end-to-end process design, optimization, and governance across the business, improving efficiency, quality, and scalability of core operations
- Directed client services strategy and delivery, ensuring high satisfaction, retention, and growth through proactive relationship management and service excellence
- Collaborated with cross-functional team to align processes and service models with business objectives and client needs
- Created and implemented training playbook and continuous improvement practices to drive consistent, measurable results
Regional Business Leader of Operations
Giant Eagle
Pittsburgh, Pennsylvania
01.2021 - 07.2022
- Balanced responsibility for 30 stores in a Region that covered PA, WV and MD. and contributed $747 million dollars in annual sales to the Company, all while seeing a reduction in personnel costs of $2.2 million dollars to budget
- Reduced liabilities in the event of emergencies with well-planned crisis management strategies that were documented and reviewed annually with my Team
- Developed a Regional talent pool process
- Better handle current and expected needs that was adopted by the other Regions
- Mentored my team to become better business people, which resulted in a 21% shrink savings to budget which was a $371K add to the bottom line
Area Leader of Operations
Giant Eagle
Pittsburgh, Pennsylvania
01.2018 - 01.2021
- Oversaw 13 Stores resulting in $315 million dollars in annual sales
- Evaluated profit & loss statements along with other financial data to monitor district operations
- Analyzed key metrics and developed actionable solutions to close gaps, I was able to work with my team to develop a plan to reduce overtime and work more efficiently that led to a reduction in personnel costs by $575k to budget
- Identified gaps while working with cross functional teams, in our operation manuals, training programs and job descriptions, and we collectively worked together to revamp these in order to improve business operations
Executive Store Leader, Senior Store Leader & Store Leader
Giant Eagle
Pittsburgh, Pennsylvania
02.2012 - 01.2019
- Coordinated sales floor and backroom operations in order to consistently meet and exceed all targets provided by the company
- Collected customer loyalty information, implementing quick and complete resolutions to handle diverse issues and by doing so saw an increase in customer satisfaction scores by 5%
- Reduced labor costs using smart scheduling strategies and assigning work based on employee strengths and operational needs
Group Leader-Fresh
Giant Eagle
Pittsburgh, Pennsylvania
06.2011 - 06.2012
- Performed quality control walks to prevent shrink and overbuying in all fresh departments
- Monitored team activities and proactively corrected problems. Coached team leaders and team members on food safety practices, proper use of personal protective equipment and all OSHA requirements
- Achieved production targets, operated within preset budgets and consistently met production deadlines
- Overhauled service programs to improve both customer and team member satisfaction scores
Bakery Team Leader
Giant Eagle
Pittsburgh, Pennsylvania
04.1995 - 06.2011
- Planned and produced daily production and work assignment sheets based on projected sales for the day of week
- Organized team member schedules based on needs of business and only replacing call offs as needed in. order to save on personnel costs. Beat budgeted costs by 0.50% or higher on average
- Reduced spoilage in baked goods and supplies through proper rotation and ordering. On average the shrink in the bakeries that I managed was 2% or lower on a budget of 4%
Education
Carnegie Mellon
Pittsburgh, PACertificate - Negotiation For Executives
Tepper School of Business
Pittsburgh, PA09.2015
Certificate - Continuous Improvement Processes
Toyota Production Systems
Pittsburgh, PASkills
- Detail oriented
- Process management
- Customer Service
- Organizational skills
- Good communication
- Problem Solving
- Team player
- Customer engagement
- Financial acumen
- Performance management
- Relationship building
- New business development
Accomplishments
- Boosted add-on business by 65% within 1 year of hire.
- Achieved record high client growth by completing follow up opportunities for sales with accuracy and efficiency.
- Used Microsoft Excel to develop and implement sales opportunity tracking spreadsheets.
Certification
- CPR Certified
- OSHA
- SERV Safe
- Act 33 & 34 Clearances
Languages
English
Native or Bilingual
Timeline
Director of Business Development
Hurley Associates
01.2024 - Current
Regional Business Leader of Operations
Giant Eagle
01.2021 - 07.2022
Area Leader of Operations
Giant Eagle
01.2018 - 01.2021
Executive Store Leader, Senior Store Leader & Store Leader
Giant Eagle
02.2012 - 01.2019
Group Leader-Fresh
Giant Eagle
06.2011 - 06.2012
Bakery Team Leader
Giant Eagle
04.1995 - 06.2011
Carnegie Mellon
Certificate - Negotiation For Executives
Tepper School of Business
Certificate - Continuous Improvement Processes
Toyota Production Systems
AWARDS
Frieda Shapira Humanitarian Award, Progressive Grocer Shining Star Award- Store Leader
COMMUNITY SERVICE
American Heart Association Top Walker, participant 12 years, AHA and Giant Eagle Retail Liaison - raised 40k plus for 4 consecutive years as the retail head for the Heart Association, Food Bank Volunteer with Giant Eagle yearly, Prepared meals for Bethlehem Haven with my Region Team once yearly for team building and community service, United Way partner yearly, 3 cups of coffee Mentor, Member of Pennsylvania Women Work
ADDITIONAL INFORMATION
- Served as President of our company’s Women’s Business Resource Group
- Served on the Covid Retail Leadership Team assessing needs of our team members and guests
- Coordinated the Covid Vaccination Hub located at Heinz Field for team members and the public