ANNA OOTEN
Hermitage
Summary
Meticulous Geriatric Caregiver and transcriptionist with 6+ years experience in management, including operations, and 4+ years experience of transcribing/typing. Successful at working towards deadlines and adept at maintaining various clients at once. Coming with a natural knack for building strong and long-lasting relationships with clients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
Lancôme, Paris, INC.
11.2016
- Managed daily and monthly business reports.
- Scheduled appointments, answered phone inquiries, and processed payments.
- Built and deepened productive and positive client relationships with high-quality service and focus on gaining loyalty and lifetime clients.
- Capitalized on upselling opportunities for additional products and services to drive and increase monthly sales.
- Assisted clients on feeling relaxed and comfortable to apply their own products at home.
- Displayed merchandise to create visually appealing arrangements that drove sales.
Office Assistant/Medical Assistant
Sole Solutions Podiatry LLC
Hermitage, PA
09.2023 - Current
- Managed appointment scheduling and patient records with accuracy and attention to detail.
- Assisted in daily office operations, ensuring a smooth workflow for staff and patients.
- Coordinated communication between patients and healthcare providers to facilitate care.
- Maintained cleanliness and organization of the office environment, enhancing patient experience.
- Utilized electronic health record systems to enter and update patient information efficiently.
- Supported front desk activities by greeting patients and answering phone inquiries promptly.
- Implemented filing systems for patient documents, improving retrieval times and organization.
- Collaborated with team members on administrative tasks to enhance overall operational efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Scheduled patient appointments, enhancing office efficiency and patient flow
- Supported clinical staff in preparing treatment rooms and sterilizing equipment
- Educated patients on post-treatment care and preventive measures for foot health
- Maintained inventory of medical supplies, ensuring availability for daily operations
- Collaborated with team members to improve workflow processes and patient satisfaction
- Managed electronic health records, ensuring compliance with HIPAA regulations
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Geriatric Caregiver
Numerous Employers
Hermitage, PA
01.2022 - 2023
- Administer daily AM, PM, and PRN medications.
- Assist with showering and dressing.
- Encourage and practice physical therapy as prescribed by doctors.
- Provide transportation for medical appointments and for daily errands as needed.
- Pick up and order prescriptions.
- Encouraging and participating in brain-engaging activities such as crocheting and puzzling.
- Assist in making payments for bills when necessary.
- Providing a healthy diet by preparing all meals.
Transcriptionist
Self Contracting Through Various Employers
Remote, PA
2019 - 2021
- Transcribing audio recordings into requested text formats and meeting agreed upon deadlines.
- Collaborating with private clients in the medical field, with a full understanding and upholding of HIPAA.
- Preparing transcriptions for law enforcement agencies to be used as evidence in upcoming cases.
Operations Manager
Sephora, INC.
01.2016 - 11.2016
- Facilitated timely and comprehensive audit preparations and inspections, conducted root cause analysis and adhered to Corrective and Preventative Actions system procedures.
- Assisted in refining procedures, defining best practices, and correcting reported audit issues.
- Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Promotion to Lancôme
Education
High School Diploma - Beekeeping 101, Forestry
Penn State Shenango
The Science of Well-Being
Yale University (Online-Coursera)
Skills
- Proficient typist
- Understanding of common medical terminology
- Friendly, courteous, and service oriented
- Familiar with fast-paced situations and environments
- Staff training and coaching
- Excellent at de-escalating
- Solid written and verbal communicator
Certification
- Licensed Operations Manager, Medical Assistant, Caregiver(Specifically in geriatrics)
Interests
Entomology, Painting landscapes, Botany, Environmental clean up, Macrame, Activities with Seniors, Documentaries, Ciphers
Timeline
Office Assistant/Medical Assistant
Sole Solutions Podiatry LLC
09.2023 - Current
Geriatric Caregiver
Numerous Employers
01.2022 - 2023
General Manager
Lancôme, Paris, INC.
11.2016
Operations Manager
Sephora, INC.
01.2016 - 11.2016
The Science of Well-Being
Yale University (Online-Coursera)
Transcriptionist
Self Contracting Through Various Employers
2019 - 2021
High School Diploma - Beekeeping 101, Forestry
Penn State Shenango