Anna Petzinger
Bethlehem
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Buffalo Wild Wings
11.2007 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired, and trained new staff members according to organizational standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with team leaders on quality audits.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
High School Diploma -
St. Michael's Academy Private School.
Spokane, WA05-1999
Skills
- Inventory management
- Financial analysis
- Regulatory compliance
- Project management
- Customer service
- Operational efficiency
- Operations management
Certification
- SSA Certified
- SSF Certified
- Record Breaking sales week
- Record breaking daily sales
Timeline
General Manager of Operations
Buffalo Wild Wings
11.2007 - Current
High School Diploma -
St. Michael's Academy Private School.
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