Summary
Overview
Work History
Education
Skills
Timeline
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Anna Smith

Palmerton

Summary

Dynamic banking professional with extensive experience at First Northern Bank & Trust of Palmerton. Expert in money handling and deposit management, recognized for implementing process improvements that enhanced efficiency. Known for thorough attention to detail and exceptional customer service, fostering satisfaction and loyalty while ensuring compliance with regulations.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

49
49
years of professional experience

Work History

Bank Teller

First Northern Bank & Trust of Palmerton
02.1985 - 01.2022
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
  • Assisted customers with account inquiries, providing prompt and knowledgeable service to enhance satisfaction.
  • Maintained compliance with banking regulations, minimizing risks through diligent adherence to policies and procedures.
  • Trained new staff on operational processes and best practices, fostering a collaborative team environment.
  • Resolved customer issues effectively, utilizing problem-solving skills to enhance overall customer experience.
  • Implemented process improvements that streamlined workflows, reducing transaction times and increasing efficiency.
  • Monitored daily cash flow and balanced cash drawers, ensuring accurate financial reporting and integrity of funds.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Auditor, Loan Officer

Tri-County State Bank
03.1973 - 02.1985
  • Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
  • Evaluated financial statements for accuracy and integrity, identifying potential discrepancies.
  • Developed audit plans that enhanced operational efficiency and risk management strategies.
  • Led training sessions for junior auditors, fostering a culture of continuous improvement and knowledge sharing.
  • Led comprehensive internal audits, ensuring compliance with regulatory standards and organizational policies.
  • Mentored junior auditors, fostering a culture of continuous improvement and professional development within the team.
  • Prepared detailed reports on audit findings, presenting actionable recommendations to senior leadership for strategic decision-making.
  • Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
  • Identified and reported audit issues.
  • Produced audit reports.

Education

Business Education

Lehighton Area High School
Lehighton, PA
06-1973

Skills

  • Thorough detail orientation
  • Money handling
  • Deposit and withdrawal management

Timeline

Bank Teller

First Northern Bank & Trust of Palmerton
02.1985 - 01.2022

Auditor, Loan Officer

Tri-County State Bank
03.1973 - 02.1985

Business Education

Lehighton Area High School

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Anna Smith