Annalise Russell-Woodard
Erie
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rec Specialist
ymca
Erie
06.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
Sales Associate
Hallmark
Erie
02.2023 - 02.2024
- Handled customer complaints in a professional manner.
- Maintained records related to sales for store management.
- Maintained up-to-date knowledge of store merchandise and policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers to determine wants or needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
Law Intern
courthouse
Erie
03.2023 - 03.2023
- Analyzed facts and case law to determine possible defenses for clients.
- Attended court proceedings to observe lawyers' arguments and courtroom procedures.
- Participated in client meetings and documented case details and client instructions.
Restaurant Hostess
colony pub and grille
Erie
04.2022 - 08.2022
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted with setting up banquet rooms for special events.
- Took reservations from patrons by phone or online.
- Greeted guests and sat customers at tables or in waiting areas.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Arts - Political Science
Gannon University
Erie, PA05-2028
Some College (No Degree) - Pct Phlebotomy Ekg
Erie Community College
Erie, Pa Skills
- Research analysis
- Customer service
- Conflict resolution
- Effective communication
- Active listening
- Professionalism
- Self motivation
- Relationship building
- Organizational skills
Certification
- Pct, NHA, completed 2025
- phlebotomy, NHA, completed 2025
- ekg, NHA, completed 2025
Timeline
Rec Specialist
ymca
06.2024 - Current
Law Intern
courthouse
03.2023 - 03.2023
Sales Associate
Hallmark
02.2023 - 02.2024
Restaurant Hostess
colony pub and grille
04.2022 - 08.2022
Bachelor of Arts - Political Science
Gannon University
Some College (No Degree) - Pct Phlebotomy Ekg
Erie Community College