Anna Marie Luczak
Philadelphia
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
27
27
years of professional experience
Work History
Universal Banker I
Tompkins Community Bank
Blue Bell
05.2018 - Current
- Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Assist customers with opening new accounts, explaining account features, and benefits.
- Perform daily reconciliation of cash drawer to ensure accuracy of transactions
- Identify opportunities to cross-sell banking products and services to customers
- Processed and verified customer transactions, including deposits, withdrawals, and loan payments.
- Collaborate with team members to meet branch sales goals on a monthly basis
- Develop strong relationships with clients through regular communication and personalized service
- Educate customers on various investment options such as certificates of deposit (CDs) or money market accounts (MMAS)
- Adhere to regulatory compliance guidelines while processing transactions to ensure the security of customer information
- Participate in ongoing training programs to stay updated on industry trends, product knowledge, and banking regulations
Bank Teller
BB&T Bank now Truist
Abington
10.2016 - 04.2018
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Balanced cash drawer daily with zero discrepancies over XX months
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Promoted bank products and services to customers based on their financial needs and goals
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
Deli Manager
SHOP N BAG
Philadelphia
07.1999 - 09.2016
- Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
- Oversaw a team of XX deli associates, providing training, coaching, and performance evaluations to ensure excellent customer service
- Implemented new scheduling system that optimized staffing levels based on customer traffic patterns, resulting in improved efficiency and reduced labor costs by XX%
- Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations
- Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
- Ensured proper handling of perishable items by implementing FIFO (First-In-First-Out) rotation system for stock replenishment
- Conducted regular audits of inventory levels to prevent overstocking or shortages while minimizing waste
- Resolved customer complaints promptly and effectively by addressing concerns with empathy and offering appropriate solutions or compensation when necessary
- Trained staff on proper use of equipment such as slicers or scales to ensure accurate portioning according to customer requests
- Maintained a clean and organized work environment in accordance with company standards as well as local health department guidelines
Education
High school diploma - General Studies
Bensalem Twp High School
Bensalem, PA06.1999
Skills
- Fraud prevention and detection
- Regulatory compliance
- Banking operations
- Relationship building
- Problem solving
- Time management
- Conflict resolution
- Customer service
- Banking
- Cash handling
- Basic math
Timeline
Universal Banker I
Tompkins Community Bank
05.2018 - Current
Bank Teller
BB&T Bank now Truist
10.2016 - 04.2018
Deli Manager
SHOP N BAG
07.1999 - 09.2016
High school diploma - General Studies
Bensalem Twp High School