ANNAPOORANI CHOCKALINGAM
Senior Product Owner
Downingtown,PA
Summary
Versatile and detail-oriented project and product management professional with over 10 years of cross-industry experience, including a strong track record in pharmaceutical operations. Recognized as a quick learner and strategic thinker who thrives in dynamic environments, with a talent for translating complex business needs into actionable solutions. Skilled in driving cross-functional collaboration, managing vendor partnerships, and implementing digital tools that enhance affordability, access, and patient experience — always keeping the patient first. Known for a strong sense of ownership, adaptability, and a commitment to delivering meaningful, high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Senior Product Owner – US Patient Support
AstraZeneca
Wilmington, DE
08.2023 - Current
- Lead U.S. Patient Support initiatives across both BBU and OBU, ensuring seamless access and affordability experiences for patients.
- Collaborated closely with specialty pharmacy partner Ionis and nurse support vendor Courier Health for the successful launch of Wainua, aligning strategy with brand engagement and patient experience goals.
- Partnered with cross-functional teams including Brand Engagement, US Patient Operations, IT, and Vendor Capabilities to deliver high-impact patient solutions.
- Spearheaded digital enablement efforts, including a Medicare re-enrollment chat bot used by over 50,000 patients, enabling opt-in for ongoing digital communication and reducing contact center burden.
- Created the strategic roadmap for a digital assistant supporting the patient access program, enhancing automation and patient engagement while aligning with affordability and access goals.
Project Manager – Medical Information Call Center
Johnson & Johnson
Titusville, New Jersey
06.2021 - 07.2023
- Collaborated with Market Access, Medical Information, and Digital Transformation teams to design and execute initiatives that supported patient and HCP communication.
- Led RFI/RFP vendor selection process to modernize contact center capabilities, aligning with broader affordability and access strategies.
- Oversaw implementation of AI chat bot and Salesforce Lightning upgrade to enhance digital engagement and improve responsiveness to provider inquiries.
- Partnered with compliance and regulatory teams to ensure communication tools and scripts aligned with legal and promotional guidelines.
- Supported the development of operational governance models and reporting frameworks to track field effectiveness and patient engagement metrics.
- Managed third-party vendor relationships to ensure timely, compliant delivery of access support tools and HCP response processes.
Project Manager / Senior Business Analyst
CITI
Wilmington, DE
06.2019 - 06.2021
- Acted as key liaison among 30 marketing teams to streamline workflows and align campaigns with business goals.
- Introduced process improvements and tools to enhance project efficiency and consistency across distributed teams.
Lead Analyst
DFC Global
Malvern, Pennsylvania
06.2016 - 10.2017
- Led analytics-driven projects using Tableau and Google Analytics to inform promotional strategy.
- Managed a 25-member global team, improved delivery performance and instituted clear reporting practices.
Senior QA Engineer
LCS
Cincinnati, OH
08.2015 - 03.2016
- Owned quality assurance efforts for digital platforms including e-payment and VOIP integrations.
- Ensured defect-free releases and worked cross-functionally to meet technical and timeline goals.
- Led the team of six junior testers. Trained and mentored them.
Functional Consultant
Computer Science Corporation (CSC)
Chennai
09.2013 - 12.2014
- Acted as SME for Bank of America payroll and benefits systems.
- Delivered client training and supported implementations aligned to business needs.
System Engineer
Infosys Technologies Ltd
12.2007 - 03.2010
- Contributed to the PeopleSoft Financial implementation for Verizon Data Services.
- Led security configuration to ensure compliance with data privacy policies.
Graduate Trainee
Crompton Greaves Ltd
06.2005 - 02.2006
- Supported marketing and sales functions, contributing to promotion and distribution of LT Motors.
- Gained hands-on exposure to product, R&D, and customer engagement processes.
Education
M.S. - Computer Science
Anna University
Certificate - Data Science Foundations
Springboard
Skills
- Project Leadership
- Patient Access Solutions
- Vendor Management
- Cross-Functional Collaboration
- Regulatory Compliance
- CRM & Contact Center Solutions
- Governance Frameworks
- Strategic Planning
- Salesforce
- Tableau
- Microsoft Office
- SQL
Timeline
Senior Product Owner – US Patient Support
AstraZeneca
08.2023 - Current
Project Manager – Medical Information Call Center
Johnson & Johnson
06.2021 - 07.2023
Project Manager / Senior Business Analyst
CITI
06.2019 - 06.2021
Lead Analyst
DFC Global
06.2016 - 10.2017
Senior QA Engineer
LCS
08.2015 - 03.2016
Functional Consultant
Computer Science Corporation (CSC)
09.2013 - 12.2014
System Engineer
Infosys Technologies Ltd
12.2007 - 03.2010
Graduate Trainee
Crompton Greaves Ltd
06.2005 - 02.2006
Certificate - Data Science Foundations
Springboard
M.S. - Computer Science
Anna University
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