Anne-Marie Bryant
Pittsburgh
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Kohls
04.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Intern & MIT
Kohls
06.2022 - 04.2023
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
Education
Bachelor of Arts - Product Development
Central Michigan University
Mount Pleasant, MI12.2023
Skills
- Customer Service
- Strategic Planning
- Time Management
- Attention to Detail
- Staff Management
- Hiring and Training
- Customer Experience
- Microsoft Office Suite
- Coaching and Mentoring
- Strategic Merchandising
- Verbal and Written Communication
- Shoplifter Detention
Accomplishments
District Hospitality Host of the Month, November 2023
"Anne-Marie led the store with conversion among her HH peers at 4.5%! Anne is always willing to jump in and coach in the bays and it showed last month. She is also a positive force with hospitality leading by example getting several shout outs on personalized surveys. Thanks for all you do Anne-Marie!"
Timeline
Assistant Store Manager
Kohls
04.2023 - Current
Intern & MIT
Kohls
06.2022 - 04.2023
Bachelor of Arts - Product Development
Central Michigan University
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