ANNELIESA KENDRICK
Philadelphia
Summary
Customer-facing SaaS and sales professional with experience supporting clients from beginning to end, educating customers on platform capabilities, and collaborating cross-functionally to ensure successful adoption. Known for clear communication, strong relationship management, negotiation,and translating customer needs into actionable next steps while delivering a high-quality customer experience.
Overview
11
11
years of professional experience
Work History
Account Executive – Migrations
TravelNet Solutions
02.2024 - Current
- Supported customer transitions to Track Distribution Engine and Track Payments platforms
- Engaged 170+ current customers and supported the migration of over 4,000 units
- Ran full sales cycle from outreach, discovery and needs assessment, negotiation, and signed contract
- Educated vacation property management companies on how to maximize bookings, adopt platform features, and utilize analytics
- Acted as a consistent customer contact during the transition period
- Collaborated with Product, Customer Success, Legal, and Onboarding teams
- Tracked customer progress and engagement in Salesforce and Gong
- Achieved 100% of revenue goal; awarded Top Account Executive
Senior Sales Strategist Consultant – Lodging
Sabre
02.2023 - 05.2023
- Built strong relationships with agency and supplier sales teams
- Supported sales closures through consultative technical engagement
- Collaborated cross-functionally with strategy and implementation teams
- Maintained expertise in evolving Sabre Lodging solutions
Territory Account Executive – Hotels
Tripadvisor
05.2021 - 02.2023
- Help to launch territory sales model
- Managed full sales cycle with 25–30 active opportunities within designated markets
- Performed market research and utilized data to win customers
- Facilitated activation of new customers through product demonstrations, campaign setup guidance, and best practice sharing
- Built long-term customer relationships and closed cross-sell opportunities
Business Development Executive – Hotels
Tripadvisor
11.2020 - 05.2021
- Worked with hotels and marketing agencies on how to market of TripAdvisor through upgraded listing and ppc ads
- Exceeded quarterly revenue targets by 10%
- Built and maintained a pipeline 4x target
- Delivered 10–15 weekly demos, 50 outreaches per day and closed 15–25 deals per quarter
- Awarded Rookie of the Year – Hotels
Sales & Marketing Associate
Bozzuto
11.2019 - 11.2020
- Delivered personalized tours and onboarding experiences to new residents
- Managed customer communications, inquiries, and follow-ups to ensure satisfaction
- Supported resident retention initiatives and community engagement programs
- Utilized Yardi CRM to log and track customer engagements
Sales & Marketing Associate- Canada
AMResorts
06.2019 - 06.2020
- Nurtured and maintained relationships with Canadian partners, leading to increased sales and revenue through strategic sales and marketing plans.
- Assisted in developing and managing 2 million dollar budgets, recording and allocating invoices effectively
- Contributed to the development and implementation of strategic print and digital trade media campaigns, drivingawareness for 55 resorts, 6 brands, and promotions.
- Provided ongoing reports on the ROI of initiatives, ensuring data-driven decision-making.
- Actively participated in the development and implementation of online and print marketing strategies.
- Supported the sales team to consistently achieve growth and meet targets.
Inside Sales Support Specialist
AMResorts
08.2016 - 06.2019
- Coordinated BDM schedules, registrations for shows, organized FAMs (familiarization trips), processed invoices, andmanaged budgets, ensuring smooth operations.
- Assisted travel agents with commissions, agent programs, website navigation, and addressed customer service issues, optimizing agent experience and customer satisfaction.
- Created, tracked, and provided reports on corporate giveaways, ensuring accurate record-keeping.
- Provided support to managers, teammates, and resorts by assisting with various projects or tasks as needed.
Travel Consultant
Liberty Travel
04.2015 - 08.2016
- Provided travel planning and booking support
- Delivered high-quality customer service
Education
Bachelor of Arts - Political Science
Penn State University
State College, PASkills
- CRM Software (Salesforce, Gong)
- MEDDIC and Sandler method trained
- Customer Education & Product Enablement
- Client Outreach and Relationship Management
- Requirements Discovery & Needs Assessment
- Cross-Functional Collaboration
- CRM Documentation & Reporting
- Process Awareness & Improvement
- Sales Pipeline Management
- Full Sales Cycle
Awards
- Top Account Executive – TravelNet Solutions
- Rookie of the Year – Tripadvisor
Timeline
Account Executive – Migrations
TravelNet Solutions
02.2024 - Current
Senior Sales Strategist Consultant – Lodging
Sabre
02.2023 - 05.2023
Territory Account Executive – Hotels
Tripadvisor
05.2021 - 02.2023
Business Development Executive – Hotels
Tripadvisor
11.2020 - 05.2021
Sales & Marketing Associate
Bozzuto
11.2019 - 11.2020
Sales & Marketing Associate- Canada
AMResorts
06.2019 - 06.2020
Inside Sales Support Specialist
AMResorts
08.2016 - 06.2019
Travel Consultant
Liberty Travel
04.2015 - 08.2016
Bachelor of Arts - Political Science
Penn State University