Dedicated Sales Associate with proven skills in customer service, teamwork, and time management. Successfully enhanced client satisfaction through tailored product recommendations and prompt issue resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Michaels Crafts
Langhorne, PA
06.2023 - 09.2025
Assisted customers with product selection and provided tailored recommendations.
Maintained organized merchandise displays to enhance shopping experience.
Processed transactions accurately and efficiently at point-of-sale systems.
Implemented inventory management practices to ensure optimal stock levels.
Trained new associates on store policies, procedures, and customer service standards.
Resolved customer inquiries and concerns promptly, fostering positive relationships.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Assistant
Action Karate Newtown
Newtown, PA
01.2018 - 06.2023
Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
Maintained accurate records of attendance and class registrations to support operational integrity and reporting needs.
Assisted in marketing initiatives, promoting events and programs through social media channels to boost engagement.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained a professional and welcoming front desk area, setting a positive first impression for guests.