Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette E Dempster

Long Pond

Summary

Annette has extensive experience in customer service and office administration, with a focus on medical office support. Completed a Medical Transcription/Insurance Billing program, Annette is building on a strong background in medical office assistance and front desk operations. She has developed a solid understanding of various office software, including Microsoft Office and QuickBooks, and is familiar with ICD-10-CM coding. With 10 years of customer service experience and strong time management skills, Annette excels in handling customer inquiries, managing front desk tasks, and supporting daily operations. She is committed to providing excellent service while efficiently handling administrative responsibilities.

Overview

9
9
years of professional experience

Work History

Front Desk Clerk

Emerald Lakes Association
05.2023 - 01.2024
  • Answered phones, directed calls to appropriate personnel
  • Handled members' questions, complaints, and resolved issues
  • Managed the pool area, scanned cards for members
  • Knows all essential aspects of our business operations
  • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
  • Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems
  • Balances cash drawer by counting cash at beginning and end of work shift
  • Monitors lobby and work area determine customer flow
  • Responds to customer inquiries and requests in a timely, friendly, and efficient manner
  • Facilitate correspondence with customers
  • Acts as the site liaison for the services and sales center
  • Collected room deposits, fees, and payments.

Cook

MCTI School
08.2014 - 12.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

High School Diploma -

Denham Town High School
07-1984

Medical Transcription/Insurance Billing Program - Medical Billing And Coding

Cde Career Institute
Tannersville, PA
05-2025

Internship - patient intake/ insurance checks/ appointment making / collect co-payment

LVHN
Lvhn Family Medicine Blakeslee, PA
04-2025

Associate of Arts - Food And Nutrition

Art Institute of Philadelphia
Philadelphia, PA
09.2000

Medical Office Assistant Program, EKG Technician,

MCTI
Bartonsville, PA
09-2000

Skills

  • Microsoft Office applications 10 (Word, Excel, PowerPoint, Outlook)
  • QuickBooks accounting
  • Familiar with ICD-10-CM
  • Time Management for 5 years
  • Customer Service for 10 years
  • Typing 30 words per minute
  • Internship at LVPG Blakeslee FM
  • OSHA Certified

Timeline

Front Desk Clerk

Emerald Lakes Association
05.2023 - 01.2024

Cook

MCTI School
08.2014 - 12.2019

High School Diploma -

Denham Town High School

Medical Transcription/Insurance Billing Program - Medical Billing And Coding

Cde Career Institute

Internship - patient intake/ insurance checks/ appointment making / collect co-payment

LVHN

Associate of Arts - Food And Nutrition

Art Institute of Philadelphia

Medical Office Assistant Program, EKG Technician,

MCTI
Annette E Dempster