Annika Shull
Lancaster
Summary
Compassionate and proactive individual with a background in residential support. Known for exceptional coaching and mentoring abilities, dedicated to promoting mental health wellness and fostering a positive living environment for diverse student populations.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Messiah University
Mechanicsburg
05.2026 - Current
- Facilitated residential programs that enhanced student engagement and community cohesion.
- Coordinated conflict resolution strategies, fostering a positive living environment.
- Organized life skills workshops, empowering diverse student populations with essential skills.
- Mentored students on personal development and academic achievement initiatives.
- Implemented safety protocols to ensure secure living conditions for all residents.
- Evaluated resident needs through regular check-ins and feedback sessions, enhancing overall resident satisfaction.
- Collaborated with campus services to address resident concerns efficiently.
- Conducted routine rounds to monitor cleanliness and security in assigned areas.
Server
Pleasant View Retirement Home
Manheim
05.2023 - Current
- Delivered attentive service to residents during meal times, enhancing overall experience.
- Took orders accurately and handled cash transactions to ensure smooth service.
- Greeted customers, answered inquiries, and recommended specials to boost sales.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
- Monitored resident satisfaction and resolved concerns to create a welcoming dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and meet resident needs.
- Trained new servers on service protocols to uphold quality standards.
- Operated POS terminals to input orders, split bills, and calculate totals efficiently.
Resident Life Office Assistant
Messiah University
Mechanicsburg
08.2025 - 05.2026
- Managed document copying, scanning, filing, and supply ordering to support staff members effectively.
- Organized files and maintained accurate record-keeping systems for easy information access.
- Maintained systematic filing of paper documents and electronic files to ensure organization.
- Performed data entry tasks accurately and efficiently in various computer systems.
- Handled incoming calls, directing inquiries to appropriate personnel to enhance communication flow.
- Answered calls professionally, ensuring callers were directed to the correct personnel.
Ice Cream Server
The Shack Mini Golf
Manheim
05.2022 - 05.2023
- Delivered prompt and accurate service of ice cream and toppings to customers.
- Assisted customers in selecting flavors and recommended popular options.
- Prepared ice cream cones, sundaes, and specialty desserts with precision.
- Maintained cleanliness of serving area and equipment, ensuring a hygienic environment for customers.
- Trained new staff in proper serving techniques and customer service standards.
- Managed cash register operations, ensuring secure transaction processing.
- Collaborated with team members to optimize service during peak hours.
- Monitored inventory levels, reporting shortages to management regularly.
Education
Bachelor of Arts - Psychology
Messiah University
Mechanicsburg, PA05-2028
High School Diploma -
Manheim Central High School
Manheim, PA05-2025
Skills
- Crisis management
- Conflict resolution and de-escalation
- Emergency response
- Policy enforcement and role modeling
- Team collaboration and building
- Active listening and peer mediation
- Coaching and mentoring
- Mental health wellness
Affiliations
- Mt. Hope Nazarene Retirement Community, 2021-Present
- Worship Leading, Manheim Brethren in Christ Church, 2025-Present
Timeline
Resident Assistant
Messiah University
05.2026 - Current
Resident Life Office Assistant
Messiah University
08.2025 - 05.2026
Server
Pleasant View Retirement Home
05.2023 - Current
Ice Cream Server
The Shack Mini Golf
05.2022 - 05.2023
Bachelor of Arts - Psychology
Messiah University
High School Diploma -
Manheim Central High School