Versatile adjuster with extensive experience in residential and commercial property claims. Demonstrates strong customer service and communication skills while efficiently managing high-value claims under tight deadlines. Committed to delivering accurate reports and ensuring compliance with industry standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager/Tax Preparer
Benscoter Accounting Solutions
Warrington
01.2020 - Current
Supervised daily operations, including shift scheduling and duty assignment.
Managed customer service inquiries and resolved complaints promptly.
Assisted in client account management and ensured accurate financial reporting.
Reviewed financial statements for accuracy and compliance with regulations.
Delegated tasks to staff, establishing priorities and goals.
Verified completed work for consistency, quality, and adherence to standards.
Evaluated individual and team performance, identifying opportunities for improvement.
Business Manager/Paralegal/Bookkeeper
Karen Ann Ulmer P.C.
Langhorne
07.2019 - 07.2020
Managed daily operations and workflow of legal office activities.
Oversaw staff scheduling and resource allocation for efficiency.
Developed office policies to enhance operational procedures.
Maintained accurate records and documentation for legal cases.
Implemented software solutions to streamline administrative tasks.
Collaborated with attorneys on case preparation and management.
Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Developed and implemented policies and procedures to improve operational efficiency.
Prepared monthly financial statements for review by executive leadership team.
Conducted research on current industry trends to identify potential areas for improvement in business operations.
Provided feedback to improve strategies, programs and initiatives.
Independent Adjuster
Invictus Claims LLC
Tarpon Springs
04.2018 - 01.2020
Deployed to Wilmington, North Carolina for 6 Weeks.
Handled over 30 Hurricane Florence large losses, while submitting all reports before the deadline and updating the internal system with all details daily.
Representing several insurance companies having knowledge for each individual policy, including deductibles, coverage limits, and their endorsements.
Managed all aspects of the loss; initial contact, scheduling appointments, detailed interior and exterior property inspection, communication with the insured and provided detail reports for each loss.
Reports provided include, building estimates, including sketch of interior and roofs in Xactimate, statement of loss, labeled images in order of the loss, final captioned report with detailed summary of all covered and not covered items, property tax report and esx. files.
Senior Adjuster
Metro Public Adjustment, Inc.
Bensalem
03.2012 - 12.2019
Manage open files throughout New Jersey, Maryland and Pennsylvania from $3K to $500K.
Managed open files across New Jersey, Maryland, and Pennsylvania, ensuring thorough oversight of claims ranging from $3K to $500K.
Monitored claims activity, met with insured promptly to scope damage, maintained active diary with daily updates, and prepared detailed reports for management.
Supply an Xactimate estimate including sketch for interior, exterior and roof, for damage related to the loss.
Collaborate efficiently and professionally with various individuals throughout the processing of a claim including: property owners, insurance adjusters, engineers and contractors.
Proficient in insurance policies, investigative techniques, appraisal process and legal requirements related to the adjusting industry.
Label pictures in chronological order telling the story of the loss.
I spent 15 years in the residential custom home building industry prior to my career in the insurance industry.
Field Adjuster
Insurance Claims Unlimited, Inc.
Tarpon Springs
09.2017 - 04.2018
Deployed to Naples and Marco Island, Florida for 7 months.
Handled over 200 Hurricane Irma losses, most exceeding $50K, submitting all reports on time and updating internal system with daily details.
Represented several insurance companies with having knowledge for each individual policy, including deductibles, coverage limits, and their endorsements.
Managed all aspects of loss, including initial contact, scheduling appointments, detailed interior and exterior inspections, and communication with insured, providing thorough reports for each loss.
Compiled comprehensive reports including building estimates with interior and roof sketches in Xactimate, statements of loss, labeled images sequentially documenting the loss, and detailed summaries of covered and non-covered items.
Skills
Xactimate
Microsoft Office 365
Windows 11
Financial Analysis
Tax preparation software
Client Communication
Tax Compliance
Data Management
Certification
Licensed and Bonded Public Adjuster in Pennsylvania, 01/01/08, Current
Florida All lines Adjuster, 01/01/18, Current
IICRC Certification in Fire and Smoke Restoration, 01/01/16, Current
IICRC Certification in Water Damage Restoration, 01/01/16, Current
Haag Certification in Residential Roofing, 01/01/16, Current