Anthony Correa

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed high-volume inbound/outbound phone communication with customers.
• Managed high-volume communication with service providers to coordinate service plans and ensure timely resolution.
• Accurately documented all interactions and updates in internal systems and other communication platforms.
• Collaborated with team members and leadership, provided peer support, and sought assistance for escalated issues.
• Demonstrated real-time problem-solving skills to assess breakdown events and implement effective solutions.

• Addressed inquiries and ensured timely resolution via phone and email.

• Resolved concerns, escalated complex issues, and prioritized customer satisfaction.

• Communicated with vendors and internal teams to ensure smooth operations and resolve discrepancies.

• Researched variances and audited data to maintain accuracy and minimize operational disruptions.

• Managed multiple tasks and high communication volume in a fast-paced setting.

• Fluent in English and Spanish for diverse customer support.

• Skilled in Microsoft Excel, Word, and Outlook for communication and data management.

• Established and maintained good relations with customers, vendors and transport companies.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Reviewed, corrected or deleted data, verifying customer and account information.