Results-driven Fixed Operations Director with expertise in sales analysis, budget management, and team training. Proven ability to enhance departmental success through strategic thinking and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corporate Fixed Operation Director
Criswell Automotive
Gaithersburg
01.2020 - Current
Conducted daily, weekly, and monthly analysis of Parts and Service sales metrics and financial statements.
Performed comprehensive reviews of Doc reports and WIP reports with department supervisors.
Oversaw marketing analyses and budget management to align departmental goals.
Fixed Ops Director
Nissan of Bowie
Bowie
04.2019 - 01.2020
Reviewed the sales numbers daily.
Departmental training is held daily sales process and procedures.
Payroll
Reviewed A/P, warranty, doc, and financial statements.
Reviewed rental status and agreements of a 30-car rental fleet.
Payroll and commissions are processed weekly and monthly.
Targeted Marketing of in PMA and outside market area which increased car count by 12-23%
Fixed Operation Specialist
Service Operation Specialist
Little Rock
02.2018 - 07.2019
Responsible for 109 Nissan and Infiniti dealers in the Northeast and mid west regions.
Contacting DP, GM, FOM, service, and parts managers, performing assessment and sustainment analysis from production to sales transactions, processes, and procedures.
Present a 40-slide PowerPoint presentation to the management group.
Increase through put without adding brick and motor.
Fixed Operations Director
Freedom Automotive Group
Uniontown
02.2017 - 02.2018
Oversee the fixed operations of Honda, Toyota, Ford, two Kias, VW, and Hyundai facilities.
Day-to-day fixed ops analysis, daily sales review, and training.
Warranty, Ap, and Ro review.
Doc review. Financial statement review.
Trained all service directors and advisors on the sales and presentation processes and procedures.
Education
Some College (No Degree) - Architectural Engineering
Anne Arundel Community College
Arnold, MD
Skills
Parts and service analysis
Financial statement review
Marketing analysis
Sales training
Warranty management
Customer relationship management
Certification
Honda, Acura Toyota, Ford, Nissan Infinity Maserati, Alfa Romeo and CDJR in Fixed Operation
Accomplishments
Multi year President's awards
Timeline
Corporate Fixed Operation Director
Criswell Automotive
01.2020 - Current
Fixed Ops Director
Nissan of Bowie
04.2019 - 01.2020
Fixed Operation Specialist
Service Operation Specialist
02.2018 - 07.2019
Fixed Operations Director
Freedom Automotive Group
02.2017 - 02.2018
Some College (No Degree) - Architectural Engineering