Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Guzzo

York

Summary

Seasoned Multi-Unit General Manager with background in overseeing operations of multiple locations simultaneously. Strengths lie in strategic planning, team leadership, and performance improvements. Demonstrated success in driving revenue growth while maintaining high standards for customer service. Proven ability to increase operational efficiency and bottom-line profitability across all units managed.

Overview

15
15
years of professional experience

Work History

Multi-Unit General Manager

Victra Verizon
Lancaster
10.2019 - Current
  • Oversaw daily operations across multiple locations to ensure consistent service quality.
  • Led team training sessions to enhance employee skills and performance standards.
  • Implemented strategic plans to improve operational efficiency and customer satisfaction.
  • Coordinated inventory management processes to minimize waste and reduce costs.
  • Developed staff schedules to optimize labor resources and meet business needs.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Monitored inventory levels to ensure adequate supply of goods and materials at all times.
  • Directed staffing, training and development activities within the units.

In Home Expert

AT&T
06.2018 - 09.2019
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Store Manager

Spring Mobile AT&T
York
09.2011 - 05.2018
  • Led team training sessions to enhance product knowledge and customer service skills.
  • Oversaw inventory management and coordinated stock replenishment processes.
  • Resolved customer complaints effectively to maintain high satisfaction levels.
  • Fostered a positive work environment through team-building activities and recognition programs.
  • Managed daily store operations and ensured compliance with company policies.

Assistant Manager

Frank Theatres
York
04.2010 - 11.2011
  • Managed scheduling and staffing to optimize employee coverage during peak hours.
  • Implemented inventory management systems for efficient tracking of concessions supplies.
  • Handled customer inquiries and resolved complaints to maintain high satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations to ensure smooth functioning of theater activities.
  • Trained and mentored staff in customer service best practices and operational procedures.

Education

Diploma - Journalism, Graphic Design

William Penn Senior High School
06-2004

Skills

  • Operational efficiency
  • Inventory management
  • Team leadership
  • Customer service
  • Performance monitoring
  • Employee scheduling
  • Time management
  • Employee engagement
  • Operations management
  • Sales growth
  • Training and mentoring
  • Positive attitude
  • Relationship building
  • Verbal and written communication

Timeline

Multi-Unit General Manager

Victra Verizon
10.2019 - Current

In Home Expert

AT&T
06.2018 - 09.2019

Store Manager

Spring Mobile AT&T
09.2011 - 05.2018

Assistant Manager

Frank Theatres
04.2010 - 11.2011

Diploma - Journalism, Graphic Design

William Penn Senior High School

Similar Profiles

CREATE PROFILE
Anthony Guzzo