Anthony Klemencic
Pittsburgh
Summary
Technology professional with proven track record in providing comprehensive support for various technical issues. Known for reliability and adaptability, with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and maintaining system efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Engineer
Alpha Relay and Protection Testing
09.2024 - Current
- Conducted field tests on relay and protection systems to ensure operational reliability.
- Diagnosed technical issues in electrical equipment, improving system performance and reliability.
- Collaborated with project teams to implement safety protocols and enhance operational efficiency.
- Trained junior engineers on testing procedures and equipment handling best practices.
- Developed comprehensive reports detailing test results, recommendations, and compliance status.
- Oversaw project timelines, ensuring adherence to specifications and regulatory standards in field operations.
- Managed team in troubleshooting efforts that alleviated errors.
- Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
Senior Deskside and Technology Support Analyst
Atkins Global
07.2013 - 01.2025
- Provided technical support for hardware and software issues, ensuring efficient resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing system reliability for end-users.
- Learned to utilize ticketing systems to track and resolve client requests effectively.
- Collaborated with team members to document common issues and solutions, improving knowledge-sharing processes.
- Analyzed root causes of recurring technical issues, developing long-term solutions that significantly reduced ticket volume over time.
- Reduced system downtime by proactively monitoring network performance and addressing potential issues.
- Managed inventory of technology assets, maintaining accurate records and reducing unnecessary expenditures.
- Provided on-site support for hardware installations, ensuring seamless integration into existing systems.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Provided faculty and staff with security software and network configuration support.
Education
Associate of Science - Information Technology
Pittsburgh Technical Institute
PASkills
- Field data collection
- Relationship building
- Field production
- Team communication
- Project management
- Quality control
- Proficiency in [technology]
- Network configuration
- Performance optimization
- System testing
- Quality assurance
- Troubleshooting
- Document management
Accomplishments
- Increased number of resolved job tickets by [Number]% over previous year.
- Completed intensive training in database fundamentals and software engineering.
- Promoted to Senior Help Desk after [Number] months of employment.
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Field Engineer
Alpha Relay and Protection Testing
09.2024 - Current
Senior Deskside and Technology Support Analyst
Atkins Global
07.2013 - 01.2025
Associate of Science - Information Technology
Pittsburgh Technical Institute