Anthony Lombardo

Currently I manage 3 areas of the warehouse.

• Receiving all products that arrives at the Bethlehem RFC.
• Configuration Center make sure all orders are picked and unboxed and given to the Shop on time to meet customer demand.
• Processing orders for loading and shipping to the TC for end of mile delivery.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Maintained a safe work environment by enforcing strict adherence to RICOH procedures and policies.

• Currently a silent partner.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Managed routing, driver supervision and DOT compliance.
• Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
• Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
• Scheduled repair and preventive maintenance of vehicles and other equipment.
• Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.

• Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
• Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
• Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
• Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
• Responsible for car stock and parts orders for over 150 technicians.
• Coordination of nightly courier service to transfer centers.
• Responsible for all customer supply orders for Mid-Atlantic.

• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided excellent customer service by assisting techs with locating specific parts or guiding them through the ordering process.
• Monitored and evaluated supplier performance to maintain quality of parts.

Part-Time:

• Responsible for set-up of customer equipment..
• Responsible to taking returned equipment, refurbishing for resale

• Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
• Enhanced copier functionality by performing routine maintenance and repairs on various copier models.
• Reduced downtime for clients by quickly diagnosing and resolving technical issues with copiers.