ANTHONY RAMIREZ
Pittston
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DC Area Supervisor
The Home Depot
09.2020 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Conducted routine inspections to check quality and compliance with established specifications
- Determined performance benchmarks and completed ongoing evaluation of employee work
- Prepared, calibrated, and monitored production levels to achieve targets
- Directed daily workflow of 15-25 strong team members
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained team members in successful strategies to meet operational and sales targets
- Educated Office Associates on strategies for handling difficult customers and challenging situations
- Researched issues to obtain appropriate answers to customer inquiries
General Manager
Joshi Hotel Group
03.2012 - 09.2020
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Managed over 100 customer calls per day and increased sales by 62%
Airport Customer Service Agent
Delta Airlines
07.2015 - 03.2020
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Resolved customer requests, questions and complaints by analyzing individual situations and determining the best use of resources
- Operated PA system to make announcements regarding flight activity
- Used airline computer system to create airline tickets and boarding passes
Education
Bachelor of Arts - Human Resources
Penn State University
12-2025
Associate of Science - Business Administration
Luzerne County Community College
Nanticoke, PA05.2024
Skills
- Computer Proficiency
- Project Management
- Job Assignments
- Health and Safety Procedures
- Delegation and Supervision
- Work Planning and Scheduling
- Critical Thinking
- Analyzing Profitability
- Employee Performance Management
- Reporting and Performance Analysis
- Conflict Resolution
- Staff Coaching and Training
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
DC Area Supervisor
The Home Depot
09.2020 - Current
Airport Customer Service Agent
Delta Airlines
07.2015 - 03.2020
General Manager
Joshi Hotel Group
03.2012 - 09.2020
Associate of Science - Business Administration
Luzerne County Community College
Bachelor of Arts - Human Resources
Penn State University
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