ANTHONY SANTOS
Middletown,PA
Summary
A reliable individual with an outstanding work ethic and effective time management skills. Excellent leadership abilities and communication skills, with a proven track record of getting the job done.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Cumberland County Department of Public Safety
04.2025 - Current
- Enhanced communication skills through rigorous training, preparing for high-stress emergencies.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on the scene.
- Calmed callers in distress, gathering vital information for emergency response teams.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Managed stressful calls with empathy and professionalism, maintaining the caller calm until help arrived.
Dishwasher/Food Preparation Worker
Brownstone Cafe
12.2023 - Current
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Sanitized surfaces after each use following standard sanitation practices.
OWNER
THE LAWN BARBER
05.2018 - Current
- Managed daily operations, ensuring high-quality lawn care and customer satisfaction.
- Established long-term client relationships through exceptional service and communication skills.
Assistant Hose Crew Supervisor
Hershey Entertainment & Resorts
03.2024 - 01.2025
- Ensured all tasks were completed in a timely manner with quality results.
- Monitored employee performance and provided feedback for improvement.
- Provided guidance, training, and support to new hires on job duties.
- Delegated work to staff, setting priorities and goals.
CUSTOMER SERVICE ASSOCIATE
TARGET
08.2023 - 01.2024
- Provided excellent customer service, effectively communicating with customers to understand and meet their needs
Clean Up Crew Foreman
Hersheypark Entertainment and Resorts
03.2021 - 09.2023
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
LOCKER ATTENDANT
SMARTCARTE (HERSHEYPARK)
04.2021 - 08.2023
- Provided locker assistance to park visitors, ensuring a positive experience for all guests
Education
High School Diploma -
Middletown Area High School
Middletown, PA06-2025
Skills
- Leadership
- Communication
- Reliability
- Work Ethic
- Time Management
- Customer Service
- Problem Solving
- Organizational Skills
- Active listening
- Emergency medical dispatch (EMD)
- First aid knowledge
- Stress tolerance
Activities
- Dedicated and committed to community service
- Volunteer Firefighter, New Kingstown Fire Company and Middletown Volunteer Fire Department
Certification
- EMD - Emergency Medical Dispatcher
- ETC- Emergency Telecommunicator Course
- EPD- Emergency Police Dispatcher
- EFD- Emergency Fire Dispatcher
Timeline
911 Telecommunicator
Cumberland County Department of Public Safety
04.2025 - Current
Assistant Hose Crew Supervisor
Hershey Entertainment & Resorts
03.2024 - 01.2025
Dishwasher/Food Preparation Worker
Brownstone Cafe
12.2023 - Current
CUSTOMER SERVICE ASSOCIATE
TARGET
08.2023 - 01.2024
LOCKER ATTENDANT
SMARTCARTE (HERSHEYPARK)
04.2021 - 08.2023
Clean Up Crew Foreman
Hersheypark Entertainment and Resorts
03.2021 - 09.2023
OWNER
THE LAWN BARBER
05.2018 - Current
High School Diploma -
Middletown Area High School
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