Anthony Schneider
York
Summary
Client advisor with expertise in customer relationship management and sales strategies. Demonstrated success in building long-term client relationships, efficiently resolving inquiries, and improving post-purchase satisfaction. Focused on aligning client preferences with customized solutions for maximum impact.
Overview
20
20
years of professional experience
Work History
Client Advisor/Dealer Trade Specialist
BMW of York
York
01.2019 - Current
- Advised clients on vehicle features and financing options to align with their preferences and budget.
- Advised clients on product features and benefits best suited for their individual needs.
- Identified client needs and provided tailored solutions.
- Cultivated long-term client relationships, fostering loyalty and repeat business.
- Managed customer inquiries through phone, email, and in-person interactions.
- Facilitated test drives to enhance customer experience and satisfaction.
- Conducted follow-up communications to ensure client satisfaction post-purchase.
- Resolved customer complaints efficiently, utilizing problem-solving skills to enhance client satisfaction.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Developed relationships with clients through regular communication and follow-up.
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Trained new staff members on customer service protocols and procedures.
- Participated in team meetings to discuss strategies for improving customer experience.
- Delivered technical support to address customer queries promptly.
- Kept confidential client information properly protected and only used for official purposes.
Advanced Planning Specialist
Kuhner Associates Funeral Directors, Inc.
10.2016 - 12.2018
- Coordinated funeral service plans with families to meet their unique needs.
- Created and updated comprehensive records of client preferences and arrangements to ensure personalized service delivery.
- Collaborated with funeral directors on service logistics and timelines.
- Guided families in selecting meaningful memorial products and services that honored their loved ones.
- Ensured compliance with local regulations and industry standards in planning processes.
- Managed multiple concurrent projects while meeting all deadlines.
- Cultivated partnerships with external vendors to enhance service offerings and streamline planning processes.
- Scheduled appointments for consultations and services with clients and staff.
- Provided support during services by managing schedules and facilitating arrangements.
Store Manager
Weaver Memorials Inc.
06.2016 - 10.2016
Sales Consultant
Mercedes Benz of Lancaster
11.2015 - 05.2016
Assistant Business Manager
York Volkswagen Inc.
06.2008 - 10.2015
Mobile Phones Sales
Best Buy
11.2011 - 08.2012
Cashier, Production
Cloister Car Wash
01.2006 - 06.2008
Education
Bachelors of Science - Business Administration, Management Minor, Marketing Minor
York College of Pennsylvania
05-2015
High School Diploma -
York Catholic High School
01-2008
Skills
- Client advising
- Vehicle financing
- Sales strategies
- Product knowledge
- Loan consultation
- Customer relationship management
Hobbies and Interests
- Fundraiser/Planner of York Country Rail Trail
- Events Planning Committee
- Landscape Designs by Michael - Volunteer
- Knights of St. Paul
- BMW Car Club of America
Other Education
- Pennsylvania Life Insurance License, 01/01/17, 10/31/23
- David Lewis Training, 04/01/15, Advanced Sales 1
- JM&A Trained, While at Volkswagen
- Educational Development School of Real Estate, 05/01/11, 05/01/16, Real Estate
Timeline
Client Advisor/Dealer Trade Specialist
BMW of York
01.2019 - Current
Advanced Planning Specialist
Kuhner Associates Funeral Directors, Inc.
10.2016 - 12.2018
Store Manager
Weaver Memorials Inc.
06.2016 - 10.2016
Sales Consultant
Mercedes Benz of Lancaster
11.2015 - 05.2016
Mobile Phones Sales
Best Buy
11.2011 - 08.2012
Assistant Business Manager
York Volkswagen Inc.
06.2008 - 10.2015
Cashier, Production
Cloister Car Wash
01.2006 - 06.2008
Bachelors of Science - Business Administration, Management Minor, Marketing Minor
York College of Pennsylvania
High School Diploma -
York Catholic High School