Anthony T Diaz
Allentown
Summary
Dynamic Store Manager at Rent A Center with a proven track record in customer service and inventory management. Enhanced customer satisfaction through effective problem-solving and proactive communication. Successfully streamlined operations, resulting in improved efficiency and a positive shopping experience. Skilled in multitasking and developing sales strategies to drive store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Rent A Center
04.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
Dealer Sales Representative
Buy Right Inc
10.2018 - 10.2019
- Collaborated with finance team to streamline the car loan approval process, resulting in faster transactions and happier customers.
- Worked closely with service department staff to address any post-sale issues promptly, maximizing customer satisfaction rates over time.
- Managed inventory levels effectively, ensuring optimal vehicle selection for potential buyers at all times.
- Assisted in the development of promotional materials for advertising campaigns targeting specific demographics or geographic regions.
Education
Brighton High School
Brighton, MA06-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- Cash management
- Store displays
- Sales strategies
Languages
Spanish
Full Professional
Timeline
Store Manager
Rent A Center
04.2019 - Current
Dealer Sales Representative
Buy Right Inc
10.2018 - 10.2019
Brighton High School
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