Anthony Voto
Erie
Summary
Proven leader in retail and customer service environments, notably at Rally House, where I honed skills in team leadership and customer service. I got a promotion/raise 4 months into my Rally House job to become a TSL. I am killed in cash handling, fostering teamwork, drive results and exceed expectations.
One thing I take more pride in than other areas is my customer service and my ability to relate and have good conversation and relationship with customers.
Overview
3
3
years of professional experience
Work History
Team Sales Lead
Rally House
04.2024 - Current
- Trained, coached, and mentored new sales associates.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations and cash handling
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet customers needs.
- Key holder and often close and open shifts.
Theater Usher and Concessions
Tinseltown USA
08.2023 - 04.2024
- Facilitated smooth entry and exit of guests during the shows
- Helped maintain accurate inventory of theater supplies such as programs, hearing devices, and drinks.
- Supported ticket-taking process, verifying accuracy and quickly resolving any discrepancies or confusion.
- Worked with fellow ushers to maintain a clean and organized theater environment at all times.
- Assisted guests with disabilities, ensuring they had comfortable access to seating areas and other accommodations.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Worked the cash register and sold food and drink items
- Made popcorn, hotdogs, and sold drinks and candy.
Stocking Associate
Walmart
02.2022 - 08.2022
- store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Effective team member communication.
- Scanned, recorded and verified received inventory during shipments.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
Education
No Degree - Sports Management
Pennsylvania Western University- Edinboro Campus
Edinboro, PA05-2028
Skills
- Stockroom management
- Social selling
- Team leadership
- Teamwork and collaboration
- Cash handling
- Opening and closing procedures
- Processing payments
- Problem-solving
- Time management
- Customer satisfaction
- Decision-making
Timeline
Team Sales Lead
Rally House
04.2024 - Current
Theater Usher and Concessions
Tinseltown USA
08.2023 - 04.2024
Stocking Associate
Walmart
02.2022 - 08.2022
No Degree - Sports Management
Pennsylvania Western University- Edinboro Campus
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