Antoinette Loughney
Pittston
Summary
Results-driven professional with 21 years of experience in resolving delinquent accounts while maintaining strong client relationships. Proficient in dispute resolution and FDCPA compliance, with a proven ability to develop sustainable repayment plans. Remote-ready for over 6 years, leveraging time management and virtual collaboration tools to achieve recovery goals.
Overview
23
23
years of professional experience
Work History
Senior Collections Specialist
Pride Mobility Products
Duryea
04.2005 - Current
- Recovered an average of $38.4M annually by managing high-value delinquent portfolios and resolving 'uncollectible' accounts.
- Managed a $3.2M monthly collection quota with 100% autonomy, consistently hitting liquidation KPIs for 72 consecutive months.
- Achieved 99%+ compliance ratings with FDCPA and TCPA regulations through effective use of SAP, Oracle, and virtual dialers.
- Leveraged skip-tracing tools and investigative resources to locate non-responsive debtors, resulting in secured repayment plans.
- Mentored new hires as Subject Matter Expert (SME) on complex dispute resolution and 'firm but fair' negotiation techniques, enhancing team capabilities.
Admissions Representative
Wilkes Barre General Hospital
Wilkes-Barre
12.2003 - 04.2005
- Educated prospective patients about hospital services and available programs.
- Assisted patients with the admissions process and answered inquiries.
- Guided patients through the admissions process to ensure smooth entry into the healthcare system. with the admissions process and answered inquiries.
- Coordinated with clinical staff to streamline patient flow and collect point-of-service payments and deductibles, enhancing overall service delivery.
- Managed high-volume ER patient intake, ensuring accurate insurance verifications and HIPAA compliance to support efficient patient processing.
Education
Office Management Certification -
McCann School of Business
Wyoming, PA06-1994
Skills
- High-volume collections management
- Debt recovery strategies
- Debt negotiation
- Advanced skip tracing
- Regulatory compliance
- Insurance compliance
- Financial software
- Remote team collaboration
Timeline
Senior Collections Specialist
Pride Mobility Products
04.2005 - Current
Admissions Representative
Wilkes Barre General Hospital
12.2003 - 04.2005
Office Management Certification -
McCann School of Business