Antoinette Thompson
Collegeville,Pa
Summary
Dynamic customer service professional with a proven track record at Olive Garden, excelling in staff coordination and detail-oriented tasks. Recognized for enhancing guest experiences and training new team members. Skilled in telephone reception and adept at resolving customer inquiries, ensuring satisfaction and loyalty in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Host
Olive Garden
06.2017 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted with preparing salads and cold food items.
- Followed recipes and chef instructions to prepare food correctly.
Cashier
PetSmart
10.2014 - 06.2017
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Hospice Care Giver
Home Care
2012 - 2014
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
Cashier
Concord Pet Foods and Supplies
2002 - 2004
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Burger King
2001 - 2004
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Associate
A. Duie Pyle, Inc.
1998 - 2001
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
East High School
West Chester, PA07.1994
Skills
- Customer service
- Detail-oriented
- Telephone reception
- Staff coordination
Timeline
Host
Olive Garden
06.2017 - Current
Cashier
PetSmart
10.2014 - 06.2017
Hospice Care Giver
Home Care
2012 - 2014
Cashier
Concord Pet Foods and Supplies
2002 - 2004
Cashier
Burger King
2001 - 2004
Associate
A. Duie Pyle, Inc.
1998 - 2001
High School Diploma -
East High School