Antonia Shanley
East Stroudsburg
Summary
Dynamic professional with a proven track record at Pocono Tractor, excelling in customer service and team leadership. Skilled in cash handling and inventory management, I foster strong client relationships and enhance satisfaction through effective problem-solving. Committed to driving performance and mentoring future leaders while maintaining operational efficiency.
Overview
29
29
years of professional experience
Work History
Sales Associate
Cramer Lumber
06.2020 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
Pocono Tractor
02.2017 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Legal Secretary
Martin Gendel, Esq.
02.1996 - 08.1997
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Diligently edited legal correspondence for grammar and spelling.
- Created and printed legal documents for attorneys to review.
- Prepared and processed invoices for attorney billing.
- Assisted with preparation of trial materials and documents.
- Composed contracts, pleadings and motions in accordance with established guidelines.
Legal Secretary
Weiner, Ryan and Brogan, Esq.
06.1993 - 01.1996
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Screened telephone calls and forwarded to appropriate departments.
- Received and placed telephone calls to clients and prospective clients.
Education
No Degree - Early Childhood Education
Passaic County Community College
Paterson, NJHigh School Diploma -
Eastside High School
Paterson, NJ06-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Payment processing
- Inventory tracking
- Merchandise display
- Product recommendations
- Order processing
- Merchandising
Languages
Spanish
Native or Bilingual
Interests
- Experimenting with different creative mediums, like oils and acrylics, an to expand skills and techniques
- Crafting and DIY Projects
- Drawing and Painting
Timeline
Sales Associate
Cramer Lumber
06.2020 - 09.2022
Manager
Pocono Tractor
02.2017 - 05.2020
Legal Secretary
Martin Gendel, Esq.
02.1996 - 08.1997
Legal Secretary
Weiner, Ryan and Brogan, Esq.
06.1993 - 01.1996
No Degree - Early Childhood Education
Passaic County Community College
High School Diploma -
Eastside High School
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