Antonilla Del Rio Javier
Allentown
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
THRYV SUCCESS SPECIALIST REMOTE
Thryv
Texas
06.2024 - Current
- Provided technical support for customers in resolving complex issues.
- Implemented process improvements to increase efficiency and reduce costs.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
RECEPTIONIST ADMINISTRATOR
Turning Point of Lehigh Valley
Allentown, PA
11.2022 - 03.2023
- Greeted customers, delivery persons and official representatives
- Maintained office supply inventory and placed orders to meet demand
- Managed office cleaning and sanitizing to comply with infection control protocols
- Answered outbidding calls, helping patients with questions and giving them access to our building
- Answered office telephone to address questions or forward calls to appropriate staff
- Assisted with administrative tasks such as data entry, preparing reports, photocopying materials
RECEPTIONIST-SALES REPRESENTATIVE
Eastern Surfaces
Allentown, PA
11.2021 - 10.2022
- Answer in-coming calls politely and professionally, then direct them to the proper personnel department
- Provide a warm greeting to all visiting the facility, and provide some general guidance
- Pull up any connected information in the Company software system regarding customer visits; including any layout and sign-off sheets
- Gain knowledge of products sold and steps in the job cycle
- Work with showroom customers to learn about their project, guide them in the making of selections
- Become well versed in all the product lines displayed and available for purchase, as well as aware and knowledgeable about any/all current promotions by various manufacturers and specific customer programs
FOOD SERVICE WORKER
Sodexo Company
Bethlehem, PA
10.2017 - 10.2021
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints
- Followed all safety standards when handling hot foods and liquids on the job
Education
ASSOCIATE IN SCIENCE (A.S.) - KITCHEN AND BATH DESIGN
Lehigh Carbon Community College
Schnecksville, PA05.2023
Skills
- Attentive Service
- Customer Interaction
- Call Handling
- Verbal and Written Communication
- Expert Problem Solving
- Technical Communication
LANGUAGES
Spanish Fluent
Timeline
THRYV SUCCESS SPECIALIST REMOTE
Thryv
06.2024 - Current
RECEPTIONIST ADMINISTRATOR
Turning Point of Lehigh Valley
11.2022 - 03.2023
RECEPTIONIST-SALES REPRESENTATIVE
Eastern Surfaces
11.2021 - 10.2022
FOOD SERVICE WORKER
Sodexo Company
10.2017 - 10.2021
ASSOCIATE IN SCIENCE (A.S.) - KITCHEN AND BATH DESIGN
Lehigh Carbon Community College