ANTONIO BATISTA HOLGUÍN
Minersville
Summary
1. Experienced customer service representative with over 5 years of experience in resolving customer issues and providing exceptional support. 2. Highly skilled in communication and problem-solving with a track record of consistently exceeding customer satisfaction goals. 3. Motivated and detail-oriented professional with a proven ability to adapt to diverse customer needs and handle challenging situations with tact and diplomacy.
Overview
6
6
years of professional experience
Work History
OPI USCIS
AD-ASTRA
Remote
01.2023 - Current
- Attended workshops and seminars to stay abreast of new developments in interpreting techniques.
- Interpreted phone conversations between people who spoke different languages fluently.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
Customer Service Lead
Akorbi
01.2023 - Current
- Managed customer inquiries and complaints in a timely and professional manner.
- Developed and maintained strong relationships with clients to increase retention and satisfaction.
Customer Service
Saddle Creek Logistics
01.2021 - 01.2023
- Managed incoming calls from customers, resolved issues, and provided product information.
- Performed upselling and cross-selling of products to increase customer value and satisfaction.
- Assisted customers with account management, billing inquiries, and service cancellations.
Insurance Agent
Bloom Insurance
01.2019 - 11.2020
- Managed incoming calls from customers, resolved issues, and provided product information.
- Performed upselling and cross-selling of products to increase customer value and satisfaction.
Education
Health and accident liscense -
Bloom University
01.2023
Skills
- Spanish
- Interpreting techniques
- Bilingual communication
- Customer service
- English
Timeline
OPI USCIS
AD-ASTRA
01.2023 - Current
Customer Service Lead
Akorbi
01.2023 - Current
Customer Service
Saddle Creek Logistics
01.2021 - 01.2023
Insurance Agent
Bloom Insurance
01.2019 - 11.2020
Health and accident liscense -
Bloom University
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