Anupama Rekala

CSR, Sales

Gebbs Consulting

03.2020 - 05.2023

Built strong relationships with clients, leading to repeat business and referrals.
Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Improved team productivity by conducting regular training sessions on best practices in claim handling.
Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Minimized risk exposure by identifying potential fraud cases during transaction reviews and escalating issues accordingly to management when needed.
Managed multiple priorities effectively while maintaining high levels of accuracy under tight deadlines and heavy workloads.
Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
Identified trends in disputes to inform company-wide strategies for risk mitigation and process improvement.
Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
Communicated effectively via telephone, email, and in person with prospective customers.
Updated, entered, and reviewed customer data.
Maintained up-to-date knowledge on industry regulations and guidelines to ensure compliance during the appeals process.
Enhanced the accuracy of appeal decisions through thorough research and factchecking.
Prepared detailed reports summarizing appeal outcomes for management review, enabling data-driven decision-making processes within the department.
Assisted management in identifying areas for improvement, contributing to overall department efficiency gains.
Developed strong rapport with clients through active listening skills and empathetic problem-solving techniques, fostering loyalty and repeat business.
Boosted company sales by providing exceptional product knowledge and outstanding customer service.
Provided thorough training to new team members, ensuring a smooth onboarding process and overall success within the role.
Maintained accurate client records for improved communication and follow-up, contributing to long-term customer relationships.

Summary

Overview

Work History

CSR, Sales

Education

Associate of Arts - Accounting

Skills

Languages

Timeline

CSR, Sales

Associate of Arts - Accounting

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