Anya Emmerling
Lancaster
Summary
Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Bartender Supervisor
Applebee's Grill + Bar
Ephrata
01.2023 - 07.2025
- Supervised bar staff to ensure smooth service and customer satisfaction.
- Trained new bartenders on drink recipes and service standards.
- Managed inventory levels and ordered supplies as needed.
- Maintained cleanliness and organization of bar area during shifts.
- Resolved customer complaints quickly to maintain a positive atmosphere.
- Monitored compliance with health and safety regulations among bar staff.
- Provided exemplary customer service at all times while interacting with patrons.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Inspected bar area to ensure cleanliness and proper setup.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Supervised cleanliness of guest service areas before, during and after service.
- Reported any discrepancies in cash register funds to management.
- Developed cost controls methods to reduce waste and maximize profits.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Trained new waitstaff on customer service protocols and menu knowledge.
- Evaluated new hires' performance and provided constructive feedback regularly.
- Facilitated role-playing scenarios to enhance staff communication skills with customers.
- Supported management in implementing operational improvements for service efficiency.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Managed reservations using the restaurant's booking system efficiently.
- Assisted in developing training materials for onboarding new hostesses.
- Ensured cleanliness and organization of the host station at all times.
- Communicated effectively with kitchen and waitstaff to optimize guest experience.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Identified potential risks associated with hosting services and developed plans for mitigating those risks.
- Developed and implemented hostess training programs to ensure compliance with company policies and procedures.
- Assisted in resolving supply chain issues to maintain workflow efficiency.
- Coordinated service for food runners and other kitchen staff.
- Inspected quality assurance of products before they were shipped out to customers.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Illustrated knowledge of menu and service offerings to educate guests.
Team Member
Rita’s Italian Ice
Ephrata
07.2020 - 08.2021
- Prepared and served frozen treats according to company standards.
- Maintained cleanliness and organization of work area throughout shifts.
- Assisted customers in selecting menu items and answering questions.
- Collaborated with team members to ensure smooth service during busy hours.
- Managed inventory by restocking supplies and monitoring product freshness.
- Followed health and safety guidelines to ensure food quality standards were met.
- Trained new team members on operational procedures and customer service techniques.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Ephrata Senior High School
Ephrata, PASkills
- Staff training
- Inventory management
- Customer service
- Health compliance
- Drink preparation
- Team collaboration
- Operational efficiency
- Conflict resolution
- Cost control
- Quality assurance
- Communication skills
- Problem solving
- Leadership skills
- Attention to detail
- Sanitation standards
- Sales promotion
- Customer engagement
- Liquor restocking
- Bartending expertise
- POS system operation
- Drink presentation
- Complaint handling
- Alcohol awareness
- Collaborative mindset
- Workplace safety
- Policy enforcement
- Bar equipment maintenance
- Handling difficult customers
- Safe serving practices
- Food service
- Menu memorization
- Cleanliness and hygiene
- Glassware management
- Strong multitasking
- Drink preparation techniques
- Responsible alcohol service
- Order management
- Able to stand 16 hours
- Garnishing drinks
- Maintaining a clean bar
- Ordering bar supplies
- Health codes compliance
- New hire training
- Professional appearance
- Recipe and menu memorization
Affiliations
- Multi-media Artist
- Competitive Swimmer
- Caretaker
References
References available upon request.
Timeline
Bartender Supervisor
Applebee's Grill + Bar
01.2023 - 07.2025
Team Member
Rita’s Italian Ice
07.2020 - 08.2021
Ephrata Senior High School