ANYA T. SMITH
Philadelphia
Summary
Adaptive professional with extensive experience across call center operations and commercial business underwriting. Dynamic Property Manager excelling in tenant sourcing, regulatory compliance, property valuation and effective communication.
Overview
22
22
years of professional experience
Work History
Property Manager
Self Employed
Philadelphia
11.2019 - Current
- Oversee 3 multi-family properties' day-to-day operations
- Estimate property values and identify necessary repairs to enhance property appeal
- Search and hire qualified contractors to ensure timely and quality maintenance
- Facilitate tenant relationships by addressing concerns and representing them in court when necessary
- Adhere to Philadelphia Housing Authority (PHA) standards by preparing properties for inspections and maintaining required documentation
- Ensure timely collection of rent to maintain cash flow
- Manage tenant relationships, including representing in court to resolve disputes
- Comply with Philadelphia Housing Authority (PHA) standards and inspections
Underwriter I
Philadelphia Insurance Companies
Bala Cynwyd
06.2016 - 09.2021
- Supported Property & Casualty (P&C) underwriting staff using the necessary systems, forms, methods and procedures
- Provided Property and Casualty (P&C) products and services to routine accounts
- Supported Property & Casualty (P&C) underwriting staff by streamlining systems, forms, methods, and procedures for improved operational efficiency
- Communicated and worked closely with loss control, claims and finance departments
- Followed up with agents and brokers on binding conditions and additional information requests.
- Entered new and renewal submissions, updated the workflow tracking system with relevant entries, and ran metric reports to determine daily assignments.
- Obtained pricing referrals to facilitate timely underwriting decisions, coverage questions and endorsement referrals
- Gathered pricing referrals and coverage inquiries from stakeholders to ensure accurate underwriting decisions
Underwriter Trainee
Philadelphia Insurance Companies
Bala Cynwyd
06.2015 - 06.2016
- Collaborated with loss control, claims, and finance departments to facilitate effective communication and streamline processes
- Provided Property and Casualty (P&C) products and services to routine accounts
- Supported Property & Casualty (P&C) underwriting staff using the necessary systems, forms, methods and procedures
- Followed up with agents, brokers, and marketing departments on binding conditions and additional information requests
- Contacted agents, brokers and marketing departments when appropriate to clarify and correct inconsistent, incorrect or missing application/submission information, and conducted follow-ups with agents, brokers and marketing department on binding conditions and additional information requests
- Accurately entered new and renewal submissions, updated the workflow tracking system with appropriate entries, ran metric reports to determine daily assignments
- Obtained endorsement referrals and coverage questions to facilitate effective communication with clients
- Handled client accounts valued at up to $50,000 to maintain quality service and effective communication
Client Services Representative /Call Center Representative
Philadelphia Insurance Companies
Bala Cynwyd
06.2014 - 06.2015
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Answered customer calls, providing accurate and satisfactory responses to queries and concerns
- Guided callers through troubleshooting and navigation of the company site and products
- Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborated with call center professionals and internal departments to enhance customer service
- Helped train new employees and inform them about the company’s customer management policies
Client Services Representative /Call Center Representative
Ascensus Retirement Services
Dresher
01.2012 - 02.2013
- Delivered technical and operational support to IRA customers, enhancing account management experience
- Provided advanced technical and operational assistance to IRA customers
- Supported IRA owners with various account-related tasks and inquiries
- Facilitated support for IRA Owners, ensuring compliance with regulations and optimizing account usage
- Coordinated support for Employers in setting up and managing SEP or SIMPLE IRA plans, streamlining onboarding process
- Engaged with customers, clarified inquiries, and provided guidance on IRA accounts and related regulations
Administrative Assistant/Receptionist
Ascensus Retirement Services
Dresher
04.2012 - 06.2012
- Provided comprehensive administrative support to multiple supervisors, enhancing office efficiency
- Managed switchboard operations by handling incoming calls efficiently
- Handled incoming calls, greeted callers, provided requested information, and transferred calls or recorded messages
- Alerted co-workers about incoming calls using paging system. to inform them of telephone calls, using a switchboard
- Directed visitors including interviewees to their designated interviewers
- Operated switchboard
- Organized and maintained files for personal and confidential employee documentation
- Sent confidential documents via fax while adhering to company security policies
- Reviewed and wrote memos including employee handbook documentation
Mediation Intern
Office of Attorney General, Pennsylvania Bureau of Consumer Protection
Philadelphia
12.2009 - 04.2010
- Supported Sr. Agent in mediating consumer complaints to achieve fair resolutions
- Conducted consumer interviews to facilitate resolution of disputes between consumers and businesses
- Facilitated communication between consumers and Sr. Agent to resolve complaints
- Oversaw planning and execution of annual Consumer Fair
Beauty Advisor
CVS/Pharmacy
Ardmore
02.2008 - 04.2010
- Adjusted beauty and health planograms for optimal display
- Inspected beauty and health products for expiration and discount status to ensure product quality
- Updated beauty and health planograms as needed
- Ensured accuracy of cash drawer balances during each shift to verify amounts before and after shifts for accountability and balanced cashiers' draws at end of each shift and prepared for the new shift
- Counted and balanced cashiers' drawers at end of each shift and prepared for the new shift
- Restocked shelves and maintained sale signs to enhance product visibility and availability for customers
- Managed incoming phone inquiries to assist customers with their needs and provided necessary information promptly
Head Cashier
CVS/Pharmacy
Ardmore
06.2006 - 02.2008
- Counted and balanced cashier drawers at end of each shift, ensuring accuracy for next shift
- Processed coupon overrides for customer transactions and rainchecks
- Assisted customers with checkout, product location, and processing returns and exchanges to enhance customer satisfaction
- Facilitated weekly truck unloading to maintain inventory levels
- Stocked and replenished shelves while maintaining weekly sale signs, supporting organized merchandising
- Managed phone calls to provide assistance and information
Cashier
CVS/Pharmacy
Willow Grove
12.2004 - 06.2006
- Facilitated customer checkouts, product location, and returns/exchanges for enhanced shopping experience
- Handled phone calls to provide information and support to customers
- Restocked shelves and updated sale signs to maintain organized and appealing displays
- Unloaded delivery trucks each week to ensure timely stock availability
Education
B.S. Business Administration - Marketing and Management
The Pennsylvania State University
Abington, PA05-2010
Skills
- Property management software
- Remote property management
- Email correspondence
- Microsoft Word
- Real estate analytics
- Market analysis tools
- Tenant risk assessment
- Property management systems
- Property valuation
- Regulatory compliance
- Risk assessment
- Lease management
- Tenant sourcing
- Customer service
- Data interpretation
- Problem solving
- Effective communication
COMPUTER SKILLS
- Adobe
- Ceridian
- Citrix
- IMPACT
- Lotus Notes
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Word
- Oracle
- Prometrix
- Risk Meter
- WySTAR
Awards
- Gold and Silver rewards receiver for Underwriting Metrics 2018-2020
- High MBO Metric for customer service
- Ascensus Promotion Sales Recognition
- Ascensus Customer Service Recognition
- Bureau of Consumer Protection Certification of Appreciation
- First year Seminar Certification of Appreciation
Research
Analysis of First Year College Students, 05/01/07-12/01/08
Conducted research and statistical analysis to discover common core issues freshman students experience, during their first year in college.
Created a website for better communications between freshman students and professors.
Published a Frequently Asked Question (FAQs) to the Penn State University student website.
Timeline
Property Manager
Self Employed
11.2019 - Current
Underwriter I
Philadelphia Insurance Companies
06.2016 - 09.2021
Underwriter Trainee
Philadelphia Insurance Companies
06.2015 - 06.2016
Client Services Representative /Call Center Representative
Philadelphia Insurance Companies
06.2014 - 06.2015
Administrative Assistant/Receptionist
Ascensus Retirement Services
04.2012 - 06.2012
Client Services Representative /Call Center Representative
Ascensus Retirement Services
01.2012 - 02.2013
Mediation Intern
Office of Attorney General, Pennsylvania Bureau of Consumer Protection
12.2009 - 04.2010
Beauty Advisor
CVS/Pharmacy
02.2008 - 04.2010
Head Cashier
CVS/Pharmacy
06.2006 - 02.2008
Cashier
CVS/Pharmacy
12.2004 - 06.2006
B.S. Business Administration - Marketing and Management
The Pennsylvania State University