ANYAE HOOPER
Sharon Hill
Summary
Hard-working professional with 3 years of experience and a proven knowledge of conflict resolution, customer communications, and procedure standardization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Crothall Services Group
Philadelphia
10.2024 - Current
- Maintained floors with regular sweeping, mopping and vacuuming.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Cash Processor
Brinks
Philadelphia
03.2023 - 10.2024
- Verified cash deposits and withdrawals against bank documents.
- Balanced daily transactions to ensure accuracy of financial records.
- Performed data entry into computer systems for record keeping purposes.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Processed currency, coins, checks and payment instruments in accordance with established procedures.
Shift Leader Manager
Pancheros Mexican Grill
Media
09.2020 - 03.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
Education
High School Diploma -
PENN WOOD HIGH SCHOOL
Lansdowne, PA06.2019
Some College (No Degree) - Medical Billing
Peirce College
Philadelphia, PASkills
- Excellent time management
- Works well in high stress atmosphere
- Inventory Auditing and Control
- Safety Assurance
- Creative Thinking
- Product Rotation
- Multitasking and Organization
- Problem-Solving
- Task prioritization
- Adaptability
Certification
- Certification Phlebotomy, 05/2022
- ServSafe Certification 06/2020
Additional Information
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Assigned, prioritized and delegated tasks and responsibility to departmental employees
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Coordinated with service providers to address equipment maintenance and waste removal
- Investigated and resolved complaints regarding food quality and service
- Kept accurate records in compliance with sanitation and food service requirements
- Scheduled and received deliveries and verified goods received against paperwork
References
References available upon request
Timeline
Environmental Services Housekeeper
Crothall Services Group
10.2024 - Current
Cash Processor
Brinks
03.2023 - 10.2024
Shift Leader Manager
Pancheros Mexican Grill
09.2020 - 03.2023
High School Diploma -
PENN WOOD HIGH SCHOOL
Some College (No Degree) - Medical Billing
Peirce College
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