April Gholston
Bethlehem
Summary
Quality management professional with extensive experience in regulatory compliance and employee training at CSL Plasma. Demonstrated ability to enhance operational efficiency through data analysis and conflict resolution. Committed to fostering team motivation and engagement while driving continuous improvement and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Quality
CSL Plasma
Allentown
04.2025 - Current
- Maintain up-to-date knowledge of the company's products and services.
- Conduct regular performance reviews for employees to identify areas for improvement.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervise daily operations, including scheduling shifts and assigning duties.
- Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
- Coordinate with other departments to ensure a smooth flow of operations.
- Delegate work to staff, setting priorities, and goals.
- Ensure compliance of safety regulations and company policies.
Management Trainee of Quality
CSL Plasma
Las Vegas
09.2024 - 04.2025
- Assisted in overseeing quality control procedures, ensuring compliance with company standards, and regulatory requirements across all plasma collection processes.
- Collaborated closely with cross-functional teams to successfully implement the transition from PCS2 machines to the Rika device, ensuring minimal disruption to daily operations, and proper training for all staff.
- Participated in and assisted with the preparation of an internal audit with minor nonconformities.
- Monitored and evaluated data collected during the transition phase, identifying key areas of improvement, and providing actionable feedback to enhance system functionality and performance.
- Conducted regular audits of equipment calibration and performance to ensure ongoing compliance with both internal standards and external regulatory guidelines.
- Supported continuous quality improvement projects through data analysis, root cause investigations, and corrective action implementation.
- Reported on key quality metrics and performance indicators to senior management, contributing to decision-making processes that improved operational efficiency.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure the successful completion of tasks.
- Gained knowledge of company policies, protocols, and processes.
- Acted with integrity, honesty, and knowledge to promote a culture of the company.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Enhanced team performance by implementing effective communication strategies within the group.
- Established open and professional relationships with team members, which facilitated communication, quickly resolving issues and conflicts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance, and conveyed constructive feedback to improve skills.
- Improved management skills by participating in rigorous training programs and workshops.
Quality Training Specialist
CSL Plasma
10.2022 - 09.2024
- Supported the Assistant Manager of Quality
- Ensured compliance with employee training needs
- Managed training activities, policies, and processes
- Monitored plasma center processes
- Ensured compliance with regulatory and company directives
Reception Group Lead
CSL Plasma
10.2021 - 10.2022
- Assisted donors with the screening process and answer questions
- Performed screening of vitals to determine donor suitability
- Trained reception staff how to perform their jobs and provided technical guidance
- Ensured that donor data is recorded accurately in the electronic system
- Provided input on staff scheduling and helped resolve issues
- Ensured compliance with Standard Operating Procedures (SOPs) and Health Safety and Environmental (HSE) policies
Education
High School Diploma -
Silk City Adult High School
Paterson, NJ06-2023
No Degree - Pharmaceutical Medicine
Bergen Community College
Paramus, NJ05-2018
Skills
- Quality control
- Regulatory compliance
- Data analysis
- Employee training
- Performance evaluation
- Conflict resolution
- Customer service
- Decision-making
- Strategic planning
- Team motivation
- Verbal and written communication
- Employee engagement
References
References available upon request.
Timeline
Assistant Manager of Quality
CSL Plasma
04.2025 - Current
Management Trainee of Quality
CSL Plasma
09.2024 - 04.2025
Quality Training Specialist
CSL Plasma
10.2022 - 09.2024
Reception Group Lead
CSL Plasma
10.2021 - 10.2022
High School Diploma -
Silk City Adult High School
No Degree - Pharmaceutical Medicine
Bergen Community College
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