April Thomas
Shickshinny,PA
Summary
Sales Support Specialist with proven experience in Salesforce, 2.5 years understanding the ITES contract along with brief shipping and tracking experience. The ability to learn and understand new processes. Executing SOWs and establishing new customer relationships
Overview
5
5
years of professional experience
Work History
Sales Support Specialist
Government Acquisitions
01.2023 - Current
- Full understanding of the ITES Contract
- Submitting up to 15 quotes daily
- Managing orders accurately
- CLIN Management and quote generator
- Vendor and OEM communication while establishing relationships
- Advanced knowledge of Salesforce and Business Central
- Submitting RFQs in a timely manner
- Placing and tracking orders
- Reading and executing SOWs accordingly with accuracy
- Adapting and adhering to consistently changing processes
- Supported sales team by managing customer inquiries and providing timely information.
- Ensuring compliance by adhering to specific SOWs
- Coordinated communication between departments to streamline the acquisition process.
- Maintained accurate records of sales transactions and client interactions in Salesforce
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times
- Managed customer accounts, responding to inquiries and resolving customer service
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Collaborated closely with finance departments to ensure timely invoicing
Learning Advisor
Red Rock Job Corps Center
11.2021 - 01.2023
- Facilitated student engagement through tailored learning strategies.
- Developed and implemented educational programs to enhance skill acquisition.
- Provided one-on-one support to students, fostering academic growth and resilience.
- Collaborated with instructors to align curriculum with student needs and goals.
- Oversaw career and job fairs to connect students with area schools and employers.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Analyzed student academic records to assess educational and career goals.
- Assisted students in exploring and selecting career paths.
- Empowered students through counseling and skill-building exercises.
Sales Associate
Clayton Homes Manufacturing
07.2020 - 11.2021
- Assisted customers in selecting products, providing tailored recommendations based on individual needs.
- Maintained product displays and inventory levels to ensure optimal presentation and availability.
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
- Developed knowledge of building materials and home design trends to enhance customer interactions.
Education
High School Diploma - General Studies
Luzerne County Community College
Nanticoke, PA06.2019
Skills
- Salesforce efficient
- Excel knowledgeable
- OEM and vendor relationships established
- ITES Contract specialist
- SOW knowledge
- Understanding contracts
- Adaptable
- Resourceful
- Engaging
- Encouraging
- Communicative
- Detail oriented
Timeline
Sales Support Specialist
Government Acquisitions
01.2023 - Current
Learning Advisor
Red Rock Job Corps Center
11.2021 - 01.2023
Sales Associate
Clayton Homes Manufacturing
07.2020 - 11.2021
High School Diploma - General Studies
Luzerne County Community College