Apryl Stipanovich
Pittsburgh
Summary
Experienced store manager with a proven track record of surpassing store goals. Committed to ensuring customer satisfaction by equipping employees with the necessary knowledge and skills to meet customer needs and provide exceptional service. Skilled in effective store marketing, product promotion, and implementing effective measures to achieve profit targets. Dedicated to continuously optimizing operations and driving company growth.
Overview
11
11
years of professional experience
Work History
Merchandise Manager
Five Below
07.2024 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Store Manager
Fuego Attic Salt
05.2023 - 07.2024
- Developed employee strengths to improve engagement and remain competitive
- Directed customers to appropriate sections and answered questions regarding product knowledge
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
Medical Technician
Evergreen 2
02.2023 - 04.2023
- Built strong rapport with patients to provide a stable and supportive care system
- Performed household chores to promote cleanliness, safety, and livability
- Administered medications to patients and helped schedule transportation to medical appointments
Store Manager
Go Games And Toys
09.2022 - 01.2023
- Drafted employee schedules to suit individuals' needs while also maintaining compliance with store employment and benefit policies
- Set performance expectations for employees and implemented improvement plans to reach targets
- Interacted with customers on the sales floor to build rapport and offer product expertise
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise
- Unloaded trucks worth of freight and oversaw shipment in order to make sure the sales floor was always stocked
- Completed deposits and made sure the numbers matched the sales for the day
Backroom Team Member/Logistics Team Member
Target
07.2017 - 02.2019
- Unloaded trucks, moved merchandise and maintained orderly and safe storerooms
- Participated in inventory management tasks such as product scanning and loss reduction
- Sourced merchandise and fixtures to support planned sales floor resents and accomplished resents on-schedule
- Identified merchandise needing replenishment and prepared items for sales floor stocking where applicable
- Completed fill floor processes multiple times per day based on business needs, including pulling, and staging merchandise both in the stockroom and on the floor
- Documented product movements, packages and order details using hand-held and machine scanners
Assistant Manager/Cashier
Dollar Tree
06.2014 - 12.2014
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Worked with the management team to react to customer service issues, customer complaints and business opportunities
- Coached associates to create strong team consistently delivering best-in-class customer experiences
- Maintained a safe work environment for employees, vendors and customers
- Walked department regularly to determine needs and proactively delegate tasks
- Took initiative in handling problems and used independent judgment to take immediate corrective actions
- Recovered the store after closing in order to prepare for opening the following morning
Education
No Degree - General
Community College of Allegheny County
Skills
- Team Development
- Loss Prevention
- Customer Service Management
- Project Management
- Planograms
- Payroll
- Visual Merchandising
- Freight Management
Additional Information
Experienced in Microsoft Word, PowerPoint, Excel
Timeline
Merchandise Manager
Five Below
07.2024 - Current
Store Manager
Fuego Attic Salt
05.2023 - 07.2024
Medical Technician
Evergreen 2
02.2023 - 04.2023
Store Manager
Go Games And Toys
09.2022 - 01.2023
Backroom Team Member/Logistics Team Member
Target
07.2017 - 02.2019
Assistant Manager/Cashier
Dollar Tree
06.2014 - 12.2014
No Degree - General
Community College of Allegheny County
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