Arabella Conti
Pittsburgh
Summary
Dynamic hospitality professional with extensive experience at Mas Mexicali Cantina, excelling in outstanding customer service and safe service compliance. Proven ability to upsell menu items, enhancing revenue while maintaining health code standards. Adept at fostering relationships with patrons, ensuring a welcoming atmosphere and swift resolution of concerns.
Overview
4
4
years of professional experience
Work History
Bartender
Mas Mexicali Cantina
06.2024 - 06.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Mas Mexicali Cantina
02.2024 - 06.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server Assistant
Bonefish Grill Restaurants
10.2022 - 12.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Host
Bonefish Grill Restaurants
05.2021 - 10.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor of Arts - Communications
West Chester University of Pennsylvania
West Chester, PA05-2025
Skills
- Safe service compliance
- Health codes compliance
- Outstanding customer service
Timeline
Bartender
Mas Mexicali Cantina
06.2024 - 06.2025
Server
Mas Mexicali Cantina
02.2024 - 06.2024
Server Assistant
Bonefish Grill Restaurants
10.2022 - 12.2023
Host
Bonefish Grill Restaurants
05.2021 - 10.2022
Bachelor of Arts - Communications
West Chester University of Pennsylvania
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