Aracelis Rodriguez
Cuba Libre Restaurant & Rum Bar
Philadelphia
18
years of professional experience
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Work History
General Manager
9 Months- Same Job Description as above
- Led daily operations, ensuring efficient service and high-quality guest experiences.
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Managed financial performance, analyzing budgets and optimizing resource allocation.
General Manager
1 Year 4 Months- Described job responsibilities and duties as outlined previously.
- Led operational strategies, enhancing overall efficiency and team performance.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Developed training programs for staff, fostering skill development and service excellence.
FOH Manager/Beverage Manager/General Manager
2 Years 11 Months- Open and close restaurant and perform daily inspections before opening, transition to night life, closing and throughout the day.
- Led team by providing direction, developing skills, training, coaching, and motivating staff to achieve restaurant and company goals.
- Create and monitor daily and weekly staff needs and schedules.
- Support Marketing programs and initiatives. Stay current on menu items, specialties, promotions and beverages.
- Ensure all late-night cover charges, food and beverage cash, check and credit card transactions are balanced, secured and deposited.
- Assist with workforce planning; recruiting, interviewing, selection, termination; communicating job expectations, performance reviews. Onboard new hires, assist with orientation and training.
- Established and maintained preventative maintenance programs and ensured compliance with OSHA health and safety standards.
- Stay current with industry standards, trends, equipment, and technology; participate in professional organizations and network.
- Monitor inventory; look for and suggest ways to profit and avoid waste.
- Executed various tasks to support team goals and operations.
Beverage Manager
2 Years 11 Months- Managed and monitored front of house and bar operations, ensuring proper pouring and ringing of orders, and hired and trained bar staff to enhance guest experience.
- Opened and closed restaurant and bar(s); conducted daily inspections, managed transitions to nightlife, and ensured compliance with pre and post shift side work and inventory security while identifying opportunities to increase profit and reduce waste.
- Open and close restaurant and bar(s); perform daily inspections before opening, transition to night life, closing and throughout the day. Check pre and post shift side work, daily wine, liquor, and beer maintenance. Maintain security of inventory. Look for and suggest ways to increase profit and avoid waste.
- Supported marketing initiatives and implementations; maintained current knowledge of menu items, specialties, promotions, and beverages to drive customer engagement.
- Keep General Manager informed of work status, problems, guest, safety or health issues and progress as related to work assignments or unresolved issues.
- Stay current with industry standards, trends, equipment, and technology; participate in professional industry organizations and network.
- Attend and participate in management meetings as scheduled.
General Manager
2 Years 11 Months- Meet and or exceed financial and Home Office goals and objectives. Prepare weekly, monthly and annual forecasts and budgets; analyze variances; initiate corrective actions (look for ways to reduce costs); help establish and monitor financial controls; receive input from team, develop and implement strategies to retain and increase sales working closely with Home Office staff.
- Direct the entire team to continuously strive for 5 Star Reviews. General Managers respond directly to guest reviews from Trip Advisor, Seven Rooms, and Open Table. Main Street Hub first responds to reviews on Google, Facebook, Yelp. Follow up as needed via phone, email or written response to strengthen guest loyalty.
- Directed management staff to strengthen relationships with guests, enhancing overall guest satisfaction.
- Developed training programs to cross-train team members and identify promotion paths.
- Prepared and conducted daily pre-shift meetings, addressing and resolving any emerging issues.
- Managed and approved daily and weekly staff needs and schedules, ensuring optimal workload distribution and quality control.
- Direct the entire team to continuously strive for 5 Star Reviews. General Managers respond directly to guest reviews from Trip Advisor, Seven Rooms, and Open Table. Main Street Hub first responds to reviews on Google, Facebook, Yelp. Follow up via phone, email, or written response to strengthen guest loyalty.
- With the Director of Restaurant Operations or Ops & Corporate Beverage Director plan, prepare and perform annual performance review meetings.
- Be the ambassador of our hospitality culture by treating everyone with respect and creating a positive environment for both our guests and team.
Hostess/Server/Bartender
5 Years 3 Months- Greet customers as soon as they walk through the door
- Estimated wait times for patrons during busy periods to manage expectations and enhance customer satisfaction
- Provide patrons with accurate wait time estimates during busy periods
- Seated guests and took initial drink orders to ensure ideal speed of service.
- Assisted with opening and closing tasks and side work.
- Studied food and beverage menu to enhance customer service.
- Rotate seating between different stations to ensure even workloads for waitstaff
- Handled phone inquiries and scheduled reservations for large parties to optimize seating efficiency
Bartender/Server
5 Years 3 Months- Mixing and serving alcoholic beverages to customers.
- Preparing cocktails and other drinks.
- Taking food and beverage orders from guests.
- Checking a customer’s identification to confirm that they are legally able to consume alcohol.
- Initiated conversations with guests to enhance their experience at the bar.
- Following all safety and sanitation policies when handling food and beverages.
- Engaging the guests in conversation.
- Took food and beverage orders from guests, ensuring accuracy and prompt service.
- Maintained appropriate stock levels for bar to support efficient service.
- Maintaining appropriate stock levels for the bar.
- Moving, lifting, carrying, pushing and pulling stock, chairs and tables around.
- Communicating with guests and making them feel appreciated.
- Ensuring that customers receive an efficient and prompt service.
- Restocked bar supplies regularly to ensure availability for customer orders.
Crew Supervisor
1 Year 5 Months- Lead cleaning crews that worked at Residential & Commercial Properties.
- Traveled between sites to ensure crew compliance with company standards.
- Managed inventory of cleaning supplies to maintain adequate stock levels.
- Communicated with clients and corporate staff to address concerns and enhance client satisfaction.
Shift Manager
3 Years 2 Months- Assisted store management and team members to complete day-to-day tasks that supported store operations, including spoilage, cycle counts, audits, shrinkage, vendor check-ins, deliveries, cash register operation, and safe level maintenance by helping cashiers with loans and drops while managing a team of 20 employees to deliver exceptional customer service in a safe and clean environment.
- Supervised daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on operational procedures and company standards.
- Implemented process improvements to enhance productivity and reduce wait times.
Waitress
1 Year 1 Month- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Checked with customers to ensure meal satisfaction and addressed any concerns promptly.
- Escorted customers to their tables in a timely manner, ensuring a pleasant dining experience.
- Explained preparation methods of menu items, detailing ingredients and cooking techniques.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Escort customers to their tables.
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
- Prepare checks that itemize and total meal costs and sales taxes.
- Served food and beverages to patrons; prepared and served specialty dishes at tables.
Education
Associate of Applied Science
- Dean's List: Spring and fall 2013. Volunteered at, "CASA of Atlantic and Cape May Counties, for children" in Somers Point, NJ. One of the requirements to finish a semester in one of my mayor Social Work classes.
- Visited, "Ocean Inc.-Tuckerton Head Start," to interview the Social Workers at that school and complete a final power point for a class presentation.
- GPA: Dean's List: Spring and fall 2013.
Skills
Cash register
customer service
excel
power point
MS Word
sales store management
supply inventory.
Timeline
General Manager
Cuba Libre Restaurant & Rum Bar
2025.11 - CurrentRead More
General Manager
Cuba Libre Restaurant & Rum Bar
2024.06 - 2025.10Read More
FOH Manager/Beverage Manager/General Manager
Cuba Libre Restaurant & Rum Bar
2021.06 - 2024.05Read More
Beverage Manager
Cuba Libre Restaurant & Rum Bar
2021.06 - 2024.05Read More
General Manager
Cuba Libre Restaurant & Rum Bar
2021.06 - 2024.05Read More
Hostess/Server/Bartender
Cuba Libre Restaurant and Rum Bar
2016.03 - 2021.06Read More
Bartender/Server
Cuba Libre Restaurant & Rum Bar
2016.03 - 2021.06Read More
Crew Supervisor
Jennifer go-to-girl
2014.09 - 2016.02Read More
Shift Manager
Wawa #950
2011.07 - 2014.09Read More
Waitress
Pizzeria Ricotta
2008.11 - 2009.12Read More
Atlantic Cape Community Collage
Associate of Applied Science
Read More