Arden Fox
Ardmore
Summary
Professional with strong background in consulting, adept at driving successful project implementations and optimizing business processes. Skilled in client relationship management, problem-solving, and strategic planning. Known for collaborative teamwork and delivering results in dynamic environments. Proven ability to adapt to changing needs and ensure project success.
Overview
17
17
years of professional experience
Work History
Implementation Consultant
SHL
08.2022 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered projects within scope, ensuring adherence to quality standards within established timeline.
Implementation & Technical Support Consultant
Reed & Mackay Travel Inc. (a Navan company)
08.2016 - 08.2022
- Configured online booking software to match client's requirements
- Delivered online training webinars for over 30 clients
- Supported staff of 50 client companies using customized business travel websites
- Considered 'go-to' expert for in-house staff with the operation of our proprietary software platform
- Identified, advocated and prioritized US travel requirements in sprint meetings with the UK software development team and UK product delivery director
Travel Coordinator
Avenue Two Travel
03.2015 - 08.2016
- Developed reputation for providing detail oriented assistance for over 60 clients
- Liaised with various travel suppliers for booking availability
- Designed itineraries for clients using various graphics and detailed information
- Monitored weather issues to anticipate travel delays and changes
- Pro actively found flight alternatives in times of schedule changes and weather delays as well as coordinated with other travel suppliers
- Researched and booked cost and time effective airfare itineraries while constantly tracking price and schedule changes
Travel Consultant
Gate 1 Travel
08.2012 - 03.2015
- Consulted incoming prospects while gathering travel information pertinent to itinerary planning
- Handled travel inquiries originating from direct phone calls and electronic communications
- Effectively resolved customer complaints and concerns prior to departure
- Received frequent positive feedback from clients for providing exceptional service
Marketing/Operations Assistant
08.2011 - 08.2012
- Executed online sales including shipping and receiving
- Generated 50% increase in press and sales opportunities through outreach
- Orchestrated mass mailings
Inside Sales Professional
Neuronetics Inc.
11.2010 - 06.2011
- Surpassed the minimum of 30 calls per day
- Qualified over 150 psychiatrist leads a day
- Increased appointments by 60% and 20% sales for the sales professional in the Texas territory
- Set, scheduled, and managed appointments with clients, for sales personnel
Administrative Assistant / Event Planner
Harlon’s Fund
10.2009 - 08.2010
- Organized mass mailings for over 500 potential donors
- Coordinated 'Harlon’s Hike' fundraiser
- Created newsletters
Administrative Assistant
Office Team
02.2009 - 06.2010
- Worked in various roles including front desk receptionist and customer care for Internet Capital Group, Eastern University, PMI and the Achievement House Charter School
- Answered phones, organized files, faxed, scanned and copied materials
- Provided information to students and parents, responded to and assisted customers, handled incoming mail and UPS materials shipping
Volunteer teacher
Global Vision International
09.2008 - 12.2008
- Taught indigenous children in San Andres Itzapa basic Spanish language while living with host family in Antigua
Administrative Intern
Montgomery County Mediation Center
02.2008 - 05.2008
- Conducted interviews and qualified volunteer candidates
- Performed administrative duties including answering phones and managing database lists
- Helped facilitate awards ceremony
Education
Bachelor of Arts - Communication
University of Colorado
Boulder, CO12.2007
Skills
- User acceptance testing
- Software implementation
- Solution design
- Requirements gathering
- Training delivery
- User documentation development
- Project scope assessment
- Decision-making
- Verbal and written communication
- Task prioritization
Timeline
Implementation Consultant
SHL
08.2022 - Current
Implementation & Technical Support Consultant
Reed & Mackay Travel Inc. (a Navan company)
08.2016 - 08.2022
Travel Coordinator
Avenue Two Travel
03.2015 - 08.2016
Travel Consultant
Gate 1 Travel
08.2012 - 03.2015
Marketing/Operations Assistant
08.2011 - 08.2012
Inside Sales Professional
Neuronetics Inc.
11.2010 - 06.2011
Administrative Assistant / Event Planner
Harlon’s Fund
10.2009 - 08.2010
Administrative Assistant
Office Team
02.2009 - 06.2010
Volunteer teacher
Global Vision International
09.2008 - 12.2008
Administrative Intern
Montgomery County Mediation Center
02.2008 - 05.2008
Bachelor of Arts - Communication
University of Colorado
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