Aretha Pace
Drexel Hill
Summary
A professional and motivated Office Coordinator with 9 years of experiences within Main Line Health, prepared to lead as an Practice Manager with a history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills within Mainline Health.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Main Line Health
04.2023 - Current
- Provides administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversee daily operations of the medical practice such as staffing schedules, inventory management, offices upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Coordinate with 6 physicians from two practices to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Assist with the hiring process, conducting interviews and onboarding new employees to promote mainline health culture.
- Responsible for checking two practices daily reports and workqeue, and solving any issues pertaining to the reports.
- Monitor both clinical and administrative pool messages and assigned staff members when needed.
- Plan and support staff office meetings by preparing agendas and setting up audio-visual equipment.
- Assist with bi-weekly payroll for 13 employees.
- Filled in as management for 9 months to another internal medicine practice within the region during the recruitment process for a practice manager.
- Manage inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Provide backup to front desk staff and clinical staff to step in to assist with various tasks whenever employee was absent or at lunch.
- Hire, manage, develops and train staff, establish and monitors goals, conducts performance reviews and administers salaries for staff.
- Communicate with patients, insurance companies and providers through phone calls, my chart messages and office drives concerning formularies and coverage limits.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Kept high average of performance evaluations.
- Ensure proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Provide coverage for both practices when manager is away from office or request off.
- Boost morale among staff members by fostering a positive work environment through clear communication and support.
- Participate in leadership development by attending classes and workshops.
Medical Assistant
Main Line Health
08.2022 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Administrative Assistant
Main Line Health
01.2020 - 04.2022
- Assisted with day to day daily operations of the radiation department.
- Monitored and recorded an average of 15+ patients per day. Obtaining patients' vital signs by visual and auditory measures, triage and assess their medical condition.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to oncology patients, addressing concerns promptly and professionally to ensure satisfaction.
- Scheduled patient appointments and placed reminder calls to deliver exceptional patient experience.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Assisted in the training of new medical administrative staff members, sharing expertise and best practices to support their professional development.
- Played a key role in establishing a plan, transferring and scheduling 100+ patients charts into Epic from a outpatient oncology practice.
- Provided patients and families with emotional support.
- Collected blood samples using vacationers tubes, tourniquets, syringes, butterfly needles and straight needles.
- Assisted with medical examination, test, or procedures as per the physicians' request.
- Nominated for Barbara Tachovsy's 5 star award by the Director and Management of Paoli Cancer Center.
Education
North Penn High School
Lansdale, PA06-2006
Skills
- Outstanding time management and organizational skills
- Strong Communication
- Leadership
- Problem- Solving
- Training and mentoring
- Workflow efficiency
- Decision-making
- Critical thinking
- Managing medical practices
- Continuous improvement
Timeline
Office Coordinator
Main Line Health
04.2023 - Current
Medical Assistant
Main Line Health
08.2022 - 04.2023
Medical Administrative Assistant
Main Line Health
01.2020 - 04.2022
North Penn High School
Similar Profiles
KRISTIN SPRINGMANKRISTIN SPRINGMAN
Registered Nurse at Main Line Health- Bryn Mawr Health HospitalRegistered Nurse at Main Line Health- Bryn Mawr Health Hospital
Stella ChalilaStella Chalila
Patient Care Technician at Main Line Health- Bryn Mawr Health HospitalPatient Care Technician at Main Line Health- Bryn Mawr Health Hospital
Ciani TorresCiani Torres
Patient Care Technician, Emergency Department at Main Line Health- Bryn Mawr Health HospitalPatient Care Technician, Emergency Department at Main Line Health- Bryn Mawr Health Hospital