Arfa Ahmed
Customer Service Specialist Transitioning To Sales
Aldan ,PA
Summary
Personable, friendly and solution-oriented Customer Service Associate with over 6 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
AT&T
Ivy Ridge, PA
02.2022 - 04.2024
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Wawa Food Markets
Upper Darby, PA
06.2018 - 02.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Some College (No Degree) -
Delaware County Community College
Media, PA 01.2024 - Current
Skills
- Customer service
- Sales development
- Negotiation tactics
- Customer needs assessment
- Product sales
- Upselling
- Problem-solving
- Sales expertise
- Excellent people skills
Timeline
Some College (No Degree) -
Delaware County Community College
01.2024 - Current
Sales Associate
AT&T
02.2022 - 04.2024
Customer Service Representative
Wawa Food Markets
06.2018 - 02.2022
Similar Profiles
William WhiteWilliam White
Global Product Manager at AT&TGlobal Product Manager at AT&T
ZACHARY RYAN ZAREMBAZACHARY RYAN ZAREMBA
Account Manager at AT&TAccount Manager at AT&T
Mike GuilloryMike Guillory
Associate Director of Compliance at AT&TAssociate Director of Compliance at AT&T