Aria Roell
Waynesboro
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
5
5
years of professional experience
Work History
Social Media Manager
The Pink Room Cards
Waynesboro, PA
03.2026 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Managed daily content scheduling across multiple platforms ensuring timely posts.
- Engaged with followers, responding to inquiries and fostering community interaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on company policies and best practices.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Greeted customers entering the store and responded promptly to customer needs.
Crew Member
Tropical Smoothie Cafe
Wilmington, NC
08.2025 - 04.2026
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Prepared fresh smoothies and food items according to established recipes and standards.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
- Maintained cleanliness in work areas, adhering to sanitation guidelines.
- Assisted team members in achieving daily operational goals during peak hours.
- Handled cash transactions accurately, managing register operations efficiently.
- Received customer orders efficiently at the counter., prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
Ice Cream Server
Mountain Top Ice Cream Shop
Waynesboro, PA
03.2024 - 08.2025
- Delivered exceptional customer service by accurately taking and fulfilling ice cream orders.
- Collaborated with team members to optimize workflow during busy periods, enhancing overall customer satisfaction.
- Resolved customer inquiries and complaints promptly to maintain positive shopping experience.
- Assisted in inventory management, ensuring adequate stock levels for peak hours.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
Shift Leader
Northside Pool Conssesions
Waynesboro, PA
03.2021 - 08.2022
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained staff on customer service best practices and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented safety protocols, reducing risks and enhancing team compliance.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Conducted performance evaluations, providing feedback to enhance team development.
Education
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA05.2025
Bachelor of Science - Marine Biology
University of North Carolina At Wilmington
Wilmington, NC05.2029
Skills
- Social media management
- Communication skills
- Critical thinking
- Problem-solving
- Attention to detail
- Team collaboration
- Teamwork
- Positive attitude
- Cleaning and sanitizing
- Customer service
- Customer assistance
- Cash handling
- Cash register operation
- Cleaning and sanitizing
- Work ethic
- Patience skills
- Cash register operation
Timeline
Social Media Manager
The Pink Room Cards
03.2026 - Current
Crew Member
Tropical Smoothie Cafe
08.2025 - 04.2026
Ice Cream Server
Mountain Top Ice Cream Shop
03.2024 - 08.2025
Shift Leader
Northside Pool Conssesions
03.2021 - 08.2022
Bachelor of Science - Marine Biology
University of North Carolina At Wilmington
High School Diploma -
Waynesboro Area Senior High School