Ariadna Mabel Rodriguez
Resumen profesional
Customer-focused professional with experience in account management, billing operations, logistics coordination, and collections support within international environments. Skilled in handling high-volume customer interactions, resolving billing discrepancies, and managing end-to-end accounts while delivering efficient and accurate solutions.
Proven ability to balance customer service, sales, and administrative responsibilities, including payment arrangements, technical troubleshooting, and back-office processes. Strong communicator with solid problem-solving skills, able to navigate complex situations and maintain performance in fast-paced, multi-system environments.
Datos destacados
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Experiencia
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
2025.05 - Actual
- Managed end-to-end customer accounts, handling billing, service changes, and account maintenance
- Investigated and resolved billing discrepancies, ensuring accurate charges and customer understanding
- Applied credits, adjustments, and payment arrangements based on account analysis and company policies
- Assisted customers with payment plans and financial solutions to maintain account continuity
- Performed account modifications including activations, cancellations, upgrades, and service changes
- Coordinated service appointments and dispatched technicians for home internet installations
- Provided basic technical troubleshooting for mobile and internet services
- dentified sales opportunities and promoted additional products or services when appropriate
- Retained customers by de-escalating concerns and offering tailored solutions
- Supported new account creation and onboarding for new customers
- Handled high-volume daily interactions while maintaining accuracy across multiple systems
- Built strong customer relationships through clear communication and problem-solving
- Managed sensitive conversations, including billing disputes and service dissatisfaction
MEXICO PRICING REPRESENTATIVE
CIRCLE LOGISTICS
2023.11 - 2025.05
- Managed end-to-end customer support, handling both general and complex inquiries related to products and services
- Processed orders, transactions, and ensured accurate data entry in internal systems
- Troubleshot technical and service-related issues, providing timely and effective solutions
- Prepared and managed freight quotations for shipments across Mexico, the United States, and Canada
- Negotiated routes and pricing with carriers to optimize cost and delivery efficiency
- Calculated transportation routes and logistics planning for truck shipments (cross-border operations)
- Coordinated daily communication with carriers and transport providers to ensure on-time delivery
- Monitored shipments and resolved logistical issues in real time
CUSTOMER SERVICE AGENT
ITERUM
2022.12 - 2023.11
- Handled high-volume inbound and outbound calls with international customers
- Provided clear and accurate information about products and services while maintaining a high level of professionalism
- Resolved customer complaints efficiently, ensuring customer satisfaction and retention
- Processed orders, payments, cancellations, and account updates accurately
- Troubleshot technical issues and guided customers step-by-step through solutions
- Maintained detailed records of customer interactions in CRM systems
- Met and exceeded key performance indicators (KPIs) such as call handling time, resolution rate, and customer satisfaction
- De-escalated difficult situations and managed frustrated customers effectively
- Followed communication scripts while adapting tone to customer needs
- Collaborated with internal teams to resolve complex or escalated issues
- Ensured compliance with company policies and data protection standards
- Multitasked across multiple systems while handling live customer interactions
ADMINISTRATIVE ASSISTANT
BAC PANAMA
2018.02 - 2018.11
- Prepared and issued official documents including balance clearance letters, cancellation letters, repossession notices, and eviction-related communications
- Managed administrative processes for collections, ensuring accuracy and compliance with company policies
- Processed insurance claims for deceased clients, handling sensitive cases with professionalism and attention to detail
- Reviewed and improved internal procedures to streamline insurance reimbursement workflows
- Categorized and prioritized high-volume tasks to meet deadlines in a fast-paced environment
- Maintained organized records and documentation for legal and financial purposes
- Collaborated with internal departments to resolve account discrepancies and support collections processes
- Trained and mentored new team members on back-office procedures and documentation standards
- Supported workload distribution within the team to ensure operational efficiency
Formación
HIGH SCHOOL DIPLOMA OF SCIENCES -
FERMIN NAUDEAU
2009.01 - 2014.01
BACHELOR’S DEGREE IN MECHANICAL ENGINEERING - undefined
UNIVERSIDAD TECNOLOGICA DE PANAMA
2015.01 - Actual
BACHELOR’S DEGREE IN MARITIME BUSINESS ADMINISTRATION - WITH EMPHASIS ON PORTS AND MULTIMODAL TRANSPORT
UNIVERSIDAD DEL ISTMO
2021.01 - Actual
Enfatiza tus habilidades clave
- Account Management & Customer Lifecycle Handling
- Billing Analysis & Financial Discrepancy Resolution
- Payment Arrangements & Collections Support
- Problem Solving & Critical Thinking
- High-Level Customer Communication & Conflict Resolution
- Logistics Coordination & Route Planning
- Sales, Upselling & Customer Retention
- Multitasking & CRM/System Management
- Administrative & Back Office Operations
- Documentation & Process Accuracy
- Technical Troubleshooting (Basic Support)
- Task Prioritization & Time Management
- Cross-functional Collaboration
- Training & Mentoring New Hires
Diplomas
- Hazard and Risk Assessment by Natural Phenomena, Coursera, 05/01/20
- Leadership, INADEH, 09/01/21
- Supply Chain Elements, INADEH, 10/01/21
- Transport Operations, INADEH, 12/01/21
- Sustainable Development Goal Project, Universidad del Istmo, 01/01/21
Idiomas
Español
Nativo
C2
Inglés
Avanzado
Cronología
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
2025.05 - Actual
MEXICO PRICING REPRESENTATIVE
CIRCLE LOGISTICS
2023.11 - 2025.05
CUSTOMER SERVICE AGENT
ITERUM
2022.12 - 2023.11
BACHELOR’S DEGREE IN MARITIME BUSINESS ADMINISTRATION - WITH EMPHASIS ON PORTS AND MULTIMODAL TRANSPORT
UNIVERSIDAD DEL ISTMO
2021.01 - Actual
ADMINISTRATIVE ASSISTANT
BAC PANAMA
2018.02 - 2018.11
BACHELOR’S DEGREE IN MECHANICAL ENGINEERING - undefined
UNIVERSIDAD TECNOLOGICA DE PANAMA
2015.01 - Actual
HIGH SCHOOL DIPLOMA OF SCIENCES -
FERMIN NAUDEAU
2009.01 - 2014.01