Summary
Overview
Work History
Education
Skills
Job Title
Timeline
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Ariana Drury

Downingtown

Summary

Dynamic marketing major with two years of experience in the hospitality industry, specializing in enhancing customer satisfaction and team collaboration. Proven ability to manage time effectively while pursuing a master's degree, with a focus on developing interpersonal communication skills. Extensive knowledge of food and beverage services, including cuisine and wine pairings, aimed at delivering exceptional dining experiences.

Overview

7
7
years of professional experience

Work History

Waitress/Bartender

Teca
West Chester
07.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took orders accurately and communicated them to kitchen staff promptly.
  • Managed multiple tables while ensuring timely food and drink delivery.
  • Collaborated with team members to enhance overall dining experience for guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Bussed tables as needed during peak hours.
  • Communicated daily specials to customers.

Caterer

Classic Diner Catering
West Chester
07.2025 - Current
  • Coordinated logistics for events including setup, service, and breakdown.
  • Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
  • Created attractive displays for buffets using a variety of garnishes and decorations.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Provided direction to staff during setup and service of catered events.
  • Coordinated with team members to ensure smooth service during events.
  • Collaborated with event planners to meet specific client needs and preferences.
  • Set up banquet tables and chairs in accordance with event specifications.
  • Organized leftover food into containers for safe disposal per health department regulations.
  • Cleaned dishes used during meal service periods and returned them to their proper storage locations afterwards.

Waitress/Bartender/Manager's Assistant

Mercato Ristorante
West Chester
07.2024 - 05.2025
  • Assisted in training new staff on restaurant procedures and menu items.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Resolved customer complaints promptly to enhance dining experience.
  • Recommended menu items based on customer preferences and dietary needs.
  • Monitored inventory levels to assist with stock replenishment as needed.
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Created a schedule and managed shifts.
  • Participated in team meetings to discuss new menu items or changes in policy.

Waitress

Mahwah Bar and Grill
Mahwah
05.2022 - 06.2024
  • Support other servers and kitchen staff by completing side work [such as cleaning, restocking, and food running]
  • Proactively learn new seasonal food and cocktail menus and ingredients
  • Serve guests drinks and food
  • Everyone worked as a team, therefore helping each other out in different jobs - hosting, running food, bussing tables

Hostess/Utility

Coastal Grill
Wyomissing
03.2021 - 05.2022
  • Courteously answer phone calls, welcome and seat guests, and present menus
  • Prepare seat arrangements and organize reservations to ensure guest satisfaction
  • Monitor dining room for proper cleanliness and supply levels
  • Managed wait and sat guests on time
  • Bussed tables and wiped them down
  • Polished silverware and ran food when working utility
  • Helped managers with odd jobs to keep the restaurant running smoothly

Engagement Caller

Kutztown University Alumni Foundation
Kutztown
02.2019 - 02.2021
  • Call potential givers and ask them about their time at Kutztown University
  • Call people who have given to the foundation and continue past conversations and update them about alumni events
  • Ask past givers and potential givers to donate to the foundation

Waitress

W's Grill
Oakland
05.2019 - 08.2019
  • Support other servers and kitchen staff by completing side work [such as cleaning, restocking, and food running]
  • Proactively learn new seasonal food and cocktail menus and ingredients
  • Use POS system to input orders and process [cash, debit, credit, and gift card] payments
  • Perform side work [including set-up, sanitization, restocking, and assisting other servers]

Education

Master's - Marketing

William Paterson University
New Jersey
08.2025

BBA - Marketing

Kutztown University of Pennsylvania
Kutztown, PA
05-2022

High School Diploma -

Indian Hills
Oakland
06-2018

Skills

  • Team-oriented
  • Personable
  • Quick learner
  • Good communicator
  • Adaptable
  • Detail-oriented
  • Time management
  • Fast-paced worker
  • Willing to help others
  • Performance improvement
  • Handling complaints
  • Strong multitasking
  • High volume dining
  • Guest relations management
  • Effective customer upselling
  • Special event coordination
  • Bar terminology
  • Wine pairing

Job Title

Waitress

Timeline

Waitress/Bartender

Teca
07.2025 - Current

Caterer

Classic Diner Catering
07.2025 - Current

Waitress/Bartender/Manager's Assistant

Mercato Ristorante
07.2024 - 05.2025

Waitress

Mahwah Bar and Grill
05.2022 - 06.2024

Hostess/Utility

Coastal Grill
03.2021 - 05.2022

Waitress

W's Grill
05.2019 - 08.2019

Engagement Caller

Kutztown University Alumni Foundation
02.2019 - 02.2021

Master's - Marketing

William Paterson University

BBA - Marketing

Kutztown University of Pennsylvania

High School Diploma -

Indian Hills

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Ariana Drury