Ariana Fee
Philadelphia
Summary
Detail-oriented Clinical Professional focused on delivering outstanding patient care and optimizing operational efficiency. Experienced in managing patient data and scheduling while ensuring compliance with healthcare standards. Committed to enhancing patient outcomes through effective collaboration and communication.
Overview
6
6
years of professional experience
Work History
Clinical Research Assistant
Penn Medicine
Philadelphia
02.2024 - Current
- Collected and managed patient data using electronic data capture systems.
- Coordinated patient recruitment and scheduling for clinical research studies.
- Maintained accurate records of study progress and patient interactions in databases.
- Updated and maintained information accuracy within patient database.
- Communicated effectively with clinical staff regarding project timelines, expectations, protocol deviations and adverse events reporting procedures.
- Maintained accurate records of all activities related to the conduct of clinical studies including correspondence files and contracts.
- Analyzed data collected from various sources such as laboratory results or patient questionnaires for quality assurance purposes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Patient Service Associate
Penn Medicine
Philadelphia
01.2022 - 02.2024
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Coordinated patient check-in and check-out processes for efficient service delivery.
- Collaborated with team members to streamline workflow and enhance patient satisfaction.
- Maintained a clean and organized reception area to improve patient experience quality.
- Scheduled laboratory tests for referring physicians based on their orders.
- Maintained accurate records of patient visits including diagnosis codes, treatments rendered, medications prescribed, lab results.
- Promptly responded to requests from physicians or nurses regarding patient information or test results.
- Provided information to patients regarding billing procedures and payment plans.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Processed referrals from primary care providers or other specialists according to established protocols.
- Greeted and provided assistance to patients upon arrival at the clinic.
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Radiology Scheduler
Jefferson
Philadelphia
10.2020 - 01.2022
- Coordinated patient appointments using electronic scheduling system to ensure optimal scheduling efficiency.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Verified insurance details and secured authorizations for procedures, facilitating seamless patient care.
- Assisted patients with pre-appointment instructions and preparations.
- Delivered timely responses to patient inquiries, enhancing overall patient experience and satisfaction.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Entered information into electronic health records.
Education
High School Diploma -
Philadelphia Electric & Technology Charter HS
Philadelphia, PA06-2019
Skills
- Electronic data capture
- Clinical protocol adherence
- Data management
- electronic health records
- healthcare compliance
- HIPAA compliance
- ICD-10 coding
- CPT coding
- Statistical analysis
- Patient care coordination
- EPIC charting
- patient scheduling
- Multitasking proficiency
- Collaborative teamwork
- Team collaboration
- effective communication
- Customer service
- Continuous learning mindset
Timeline
Clinical Research Assistant
Penn Medicine
02.2024 - Current
Patient Service Associate
Penn Medicine
01.2022 - 02.2024
Radiology Scheduler
Jefferson
10.2020 - 01.2022
High School Diploma -
Philadelphia Electric & Technology Charter HS