Arianna Gross
Philadelphia
Summary
Dynamic professional with extensive experience at the Philadelphia Public Health Department, excelling in vaccine ordering and inventory management. Proven ability to enhance team performance through effective training and collaboration. Skilled in Microsoft Office and adept at multitasking, ensuring operational efficiency and high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Vaccine Ordering Specialist
Philadelphia Public Health Department
Philadelphia
01.2025 - Current
- Review site orders to validate adherence to Immunization Program policies and requirements, including accurate documentation of doses administered, wastage reporting, temperature records, and ordered quantities.
- Work closely with immunization staff to address inventory, ordering, and temperature data quality issues.
- Assist in the development of educational materials for the public and providers, internal process documents, and PhilaVax IIS vaccine transaction-related updates.
- Drive vaccines to providers as needed to ensure that providers have the appropriate vaccines on hand, or to protect the viability of the vaccine at a provider site.
Target Team Lead
Target
Philadelphia
07.2019 - 01.2025
- Managed a team of customer service representatives to ensure high levels of customer satisfaction.
- Planned, executed, and delivered daily workload to achieve sales goals.
- Provided training and ongoing support to team members to improve their performance and foster professional growth.
- Collaborated with other departments to gather feedback and make improvements to customer support processes.
Administrative Assistant
First Baptist Church Of Glenarden
Upper Marlboro
06.2016 - 07.2019
- Completed daily tasks using computer software, ensuring efficient operations.
- Answered phones and directed inquiries to appropriate personnel.
- Secured funding for church activities, maintaining a budget, and ensuring financial stability. Planned and scheduled church activities, ensuring events were well-organized.
Education
Bachelor of Science - Speech Language Hearing Sciences
Temple University
Philadelphia, PA05-2025
Skills
- Administrative support includes management of scheduling and document preparation, as well as excellent communication and interpersonal skills, team collaboration, and conflict resolution
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Multitasking and time management: efficiently handling high volumes of work, and prioritizing deadlines
- Organizational skills: organizing events and meetings
Timeline
Vaccine Ordering Specialist
Philadelphia Public Health Department
01.2025 - Current
Target Team Lead
Target
07.2019 - 01.2025
Administrative Assistant
First Baptist Church Of Glenarden
06.2016 - 07.2019
Bachelor of Science - Speech Language Hearing Sciences
Temple University
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