Arianne Shaffer
Connellsville
Summary
Dynamic Revenue Assurance Specialist with a proven track record at Penn Highlands Connellsville, excelling in process improvement and regulatory compliance. Adept at enhancing operational efficiency and resolving billing discrepancies, I leverage strong problem-solving skills and effective communication to drive revenue optimization and foster customer relationships. Passionate about delivering results and ensuring data integrity.
Overview
17
17
years of professional experience
Work History
Revenue Assurance Specialist
Penn Highlands Connellsville
Connellsville
10.2008 - 06.2025
- Analyzed revenue cycle processes to identify discrepancies and ensure compliance.
- Collaborated with departments to resolve billing issues and improve workflows.
- Audited accounts for accuracy and identified potential revenue loss areas.
- Developed training materials for staff on revenue assurance best practices.
- Monitored financial reports to validate data integrity and accuracy.
- Recommended process improvements to enhance operational efficiency in revenue management.
- Responded quickly to customer inquiries and explained charges made to individual accounts.
- Performed regular audits of customer accounts to verify compliance with contract terms.
- Conducted detailed analysis of pricing plans, discounts, and rate changes to ensure accuracy of revenue recognition.
- Researched industry trends related to billing practices and revenue management techniques.
- Assisted in the development of strategies to maximize revenues from current customers.
- Ensured compliance with applicable laws, regulations, and company policies regarding revenue assurance activities.
- Participated in meetings with external auditors as needed to discuss findings from audits related to revenue assurance procedures.
- Monitored daily revenue transactions for errors or irregularities.
- Provided recommendations on ways to improve internal controls over revenue recognition activities.
- Prepared reports outlining findings from revenue assurance reviews.
- Collaborated with IT personnel on system updates related to billing and collections processes.
- Reviewed customer invoices and payment records to ensure accuracy.
- Developed training materials for new staff members regarding best practices for revenue assurance activities.
- Evaluated existing financial control processes and identified areas of improvement.
- Identified discrepancies in billing systems, resolved issues, and implemented corrective actions.
- Assisted accounting department with financial recordkeeping for external audits.
- Maintained up-to-date knowledge of developments in the field of Revenue Assurance principles and practices.
- Developed and implemented revenue assurance processes and procedures.
- Documented all process changes relating to Revenue Assurance activities in accordance with established protocols.
- Analyzed financial data to identify revenue assurance opportunities.
- Coordinated with cross-functional teams to develop solutions that optimize revenue assurance operations.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Reconciled or entered report discrepancies found in financial records.
- Performed financial calculations for amounts due, interest charges and balances.
Education
Bachelor of Arts - Social Work
Penn State University
Lemont Furnace, PA05-1994
Skills
- Customer relationship management
- Employee training
- Problem solving
- Effective communication
- Billing reconciliation
- Process improvement
- Regulatory compliance
- Data validation
- Integrity and trustworthiness
- Operational efficiency
- Dispute resolution
- Account reconciliation
- Written communication
- Document coding and classification
- Departmental collaboration
- Customer service
- Data entry and 10-key
- Interpersonal skills
References
References available upon request.
Timeline
Revenue Assurance Specialist
Penn Highlands Connellsville
10.2008 - 06.2025
Bachelor of Arts - Social Work
Penn State University
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