Ariel Boswell
Tobyhanna
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, and willingness to learn. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Personal Driver
Self-employed
12.2024 - Current
- Provided safe and reliable transportation for clients to various destinations.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
- Navigated efficiently using GPS systems to optimize travel routes and minimize delays.
- Assisted clients with loading and unloading personal belongings as needed.
- Developed strong relationships with clients, ensuring personalized service and satisfaction.
- Adapted to changing schedules and client needs with flexibility and professionalism.
- Managed trip itineraries effectively, ensuring punctual arrivals at scheduled appointments.
- Provided safe transportation during inclement weather conditions like snowstorms or heavy rainfalls.
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
Office Manager/ Professional Tax Preparer
Diamond Eagle Taxes
12.2019 - 03.2025
- Oversaw daily office operations, ensuring efficient workflow and effective communication among staff.
- Developed and implemented office policies to streamline processes and improve overall productivity.
- Managed scheduling and resource allocation, optimizing team performance during peak tax season.
- Trained and mentored junior staff on best practices for client interactions and document management.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained compliance by adhering to current tax laws and regulations.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Researched complex tax issues utilizing online resources and professional tax software.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Scheduling Coordinator/Lead Customer Service Representative
My Choice Medical Holdings
09.2007 - 08.2008
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Led initiatives to enhance patient satisfaction through timely follow-ups and appointment reminders.
- Mentored junior coordinators, fostering a collaborative environment focused on continuous improvement in operations.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
East Stroudsburg Senior High School
East Stroudsburg, PA01.2000
PA Real Estate License - Real Estate Agent
Pocono Real Estate Academy
Stroudsburg, PA08-2019
Notary Public - Notary Commission
Commonwealth of Pennsylvania Department of State
Harrisburg, PA03-2024
Skills
- Conflict Resolution
- Staff training and mentoring
- Compliance monitoring
- Bookkeeping
- Problem Solving
- Self-Motivator
- Punctuality
- Counselor/Mentor
- Flexible
- Multitasker
- Client relationship management
- Time management
- Office operations oversight
- Scheduling coordination
- Team leadership
- Inventory management
- Budget oversight
- Document organization
- Valid Driver's license
- Defensive driving
- Clean driving record
- Weather conditions adaptation
- GPS operation
- Cross-cultural sensitivity
- Strong working relationships
- Dependable and trustworthy
- Fluent in english
- Effective communication skills
Affiliations
Citadel of Hope Mission (1982-present), “Youth Leader, Choir Member/Soloist, and Drama Ministry Director
Certification
- NJ ServSafe Certification (2018-04-14 thru 2023-04-14) ServSafe Food Protection Manager Certificate
- Professional Tax Preparer Certification (2018-12-24 thru Present)
- NY State Dept. of Taxation & Finance Certification and Registration (2018-12-06 thru Present)
- PA ServSafe Certification (2019-04-30 thru 2024-04-30) ServSafe Food Protection Manager Certificate
Timeline
Personal Driver
Self-employed
12.2024 - Current
Office Manager/ Professional Tax Preparer
Diamond Eagle Taxes
12.2019 - 03.2025
Scheduling Coordinator/Lead Customer Service Representative
My Choice Medical Holdings
09.2007 - 08.2008
High School Diploma -
East Stroudsburg Senior High School
PA Real Estate License - Real Estate Agent
Pocono Real Estate Academy
Notary Public - Notary Commission
Commonwealth of Pennsylvania Department of State
Jobs Held
- Cashier: Mr. Z’s Supermarket of Marshalls Creek PA, Pathmark of Livingston NJ, and Bill’s Shursave Gas Station of Mount Pocono PA
- Sales Associate: Sasson’s Youthworld Dept. Store of Orange NJ
- Food Service Worker: KFC of Mount Pocono PA and Burger King of Mount Pocono PA
- Customer Service/Scheduling Coordinator: My Choice Medical Holdings of Stroudsburg PA
- Professional Tax Preparer: Liberty Tax Services of Marshalls Creek PA
- Tax Office Manager: Diamond Eagle Taxes of Stroudsburg PA
Goals/Aspirations
- #1) Further Research and implement a well-rounded homeschooling curriculum for my five children. I recently homeschooled my oldest for 5 years he is now back in public school pushing Honor Roll. I plan to continue my Homeschooling alongside the public education school system maintaining our connections with the community thru social networking venues.
- #2) Travel as a family. Specifically, we are looking to do 2 long weekend getaways and 1 full week vacation. We are aspiring to make a pilgrimage back to the Motherland. (Jerusalem) (Galatians 4:26 Kjv)
Personal Belief/ “My Proverb”
- “A Tree is known by its fruit”— (Mathew 7:16-20 Kjv)
- This means even if the fruit tree looks good on the outside, you never know until you bite into the fruit to see if it’s sweet or bitter. Always watch what you say, and most importantly watch what you do.
- Actions speak louder than words.
Previous Job Titles
- Customer Service Rep.
- Scheduling Coordinator
- Cashier
- Sales Associate
- Secretary
- Office Manager
- Personal Assistant
- Home Day Care Attendant
- Professional Tax Preparer
Hobbies/Interests
Acting (writing plays, skits, poems, etc..), Bowling, Church Activities, Vegan Cooking, Seamstress, Natural Hair Care/Stylist, Photography, Interior Design, Arts + Crafts, Gardening, Story Telling