Ariel Garcia
Philadelphia
Summary
Versatile and results-driven professional with extensive experience at Piedmont Airlines, adept in warehouse operations and logistics. Demonstrated success in reducing shipping delays through proactive inventory management and exceptional problem-solving skills. Skilled in forklift operation and cybersecurity, ensuring safety and regulatory compliance. Excels in fast-paced environments, showcasing strong time management and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Material Logistics Specialist
Piedmont Airlines
06.2022 - Current
- Reduced shipping delays by closely monitoring inventory levels and proactively addressing potential shortages.
- Maintained a safe work environment by enforcing strict adherence to safety procedures and conducting regular inspections of warehouse facilities.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for regulatory compliance.
- Conducted regular audits of warehouse inventory, identifying discrepancies and taking corrective action as needed.
- Trained new team members on best practices in material logistics management, promoting a culture of continuous improvement.
- Managed projects involving complex logistical challenges such as large-scale equipment moves or factory relocations, delivering successful outcomes within tight timeframes.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Managed time effectively while juggling multiple tasks such as traveling between locations, and completing paperwork accurately within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative/Gate Agent
Spirit Airlines/GAT Airline Ground Support
07.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Used spirits airline computer system to create airline tickets and boarding passes.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Managed ticketing transactions accurately, ensuring timely issuance of boarding passes to all passengers without error or delay.
- Used to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Managed ticket counter duties, including issuing boarding passes, processing baggage claims, and addressing customer inquiries or concerns.
- Contributed to on-time departures by efficiently processing boarding passes and verifying identification documents at the gate.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel (PNR number)
- Facilitated a smooth transition for arriving and departing boarders by providing directions and assistance if needed.
- Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.
- Demonstrated exceptional teamwork abilities through collaboration with fellow pilots, flight attendants, maintenance personnel, and other aviation professionals in providing seamless service for passengers and efficient flight operations.
- Collaborated with co-pilots on decision-making processes during high-stress situations, mitigating risks and maintaining a calm environment.
- Ensured timely arrivals and departures by efficiently coordinating with air traffic control, ground crew, and other relevant personnel.
Environmental Services/Housekeeper
Abington Jefferson Hospital
10.2020 - 01.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Reduced allergens and pollutants in residential buildings through meticulous ductwork cleaning.
- Improved facility cleanliness by efficiently completing daily cleaning tasks.
Attractions Attendant
Universal Orlando Resort
08.2019 - 10.2020
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
Education
High School Diploma -
Agora Cyber Charter School
King Of Prussia07-2017
Skills
- Warehouse operations
- Logistics
- Stock control
- Problem-solving
- Time management
- Attention to detail
- Skilled in cybersecurity
- Thorough cleaning abilities and organizing
- Forklift operation
Certification
- Google Cybersecurity Certification Coursera, 2024 November
Timeline
Material Logistics Specialist
Piedmont Airlines
06.2022 - Current
Customer Service Representative/Gate Agent
Spirit Airlines/GAT Airline Ground Support
07.2021 - 01.2022
Environmental Services/Housekeeper
Abington Jefferson Hospital
10.2020 - 01.2021
Attractions Attendant
Universal Orlando Resort
08.2019 - 10.2020
- Google Cybersecurity Certification Coursera, 2024 November
High School Diploma -
Agora Cyber Charter School
Similar Profiles
Kathleen WebbKathleen Webb
Customer Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent at Piedmont Airlines/American Airlines
Edwin David AllisonEdwin David Allison
Shift Manager, Control Center at Piedmont AirlinesShift Manager, Control Center at Piedmont Airlines
Donte HallDonte Hall
Ramp Unit Manager at Piedmont AirlinesRamp Unit Manager at Piedmont Airlines